Support Engineer

Job Overview

hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. We are looking for a Support Engineer for our Extended Support Health & Care team, assisting with customer and technical issues across a range of county councils, hospital groups and national level health and care organisations. This is a hybrid role based out of Ashford, with the expectation that the successful candidate will attend the office 1–2 times per week, as required.

Primary Responsibilities

• Act as part of a technical support team handling issues with customer enquiries, clinical risks, and software issues.
• Manage a diverse caseload of network and infrastructure issues, user queries and issues, database and environment problems, application issues, and critical outages.
• Utilise resolver groups in combination with personal technical capability to resolve incidents, prioritise actions to mitigate clinical risk and financial penalties while maintaining a positive customer experience.

Qualifications

• Foundational experience with coding or SQL, whether gained professionally or through personal projects.
• Ability to triage, prioritise, and resolve issues in a reactive environment while also coordinating proactive and preventative work.
• Confidence communicating professionally with stakeholders of varying technical ability, providing clear, actionable guidance to help resolve complex issues.

Nice to Have

• A baseline understanding of SaaS/PaaS concepts.
• Experience diagnosing and troubleshooting technical issues.

Benefits

• 26 days’ holiday + bank holidays (and option to buy more) + 1 paid volunteering day every year.
• Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave.
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay.
• 24/7 Employee Assistance Programme for confidential support.
• Private medical insurance for everyone, no medical-history exclusions.
• Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures.
• Income protection: up to 75% salary for 5 years if you ever need it.
• SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library.
• Access to external training and apprenticeships.
• MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding.
• Pennies from Heaven: donate the pennies from your pay check to help make a difference without lifting a finger.
• ULEV car scheme with 1,000+ models.
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover.

Application Window

The application window is open until 01/04/2026, but we may close it sooner so please apply at your earliest convenience.

#J-18808-Ljbffr…