The role of Customer Support Advisor (Part-Time) is to deliver a high standard of internal and external customer service, providing professional, clear, and comprehensive information, and support across multiple channels, including telephone, email, online platforms, social media, and written correspondence. Collaborate closely with partners and action the majority of customer enquiries.
This business is a leading B2B supplier & retailer here you will be part of a large international organisation with a highly influential marketing power with sustainable and progressive financial results.
Key Responsibilities of this Customer Support Advisor (Part-Time) role :
- Make decisions within role scope, escalating when needed, and clearly explain reasoning.
- Understand and follow key business processes and metrics.
- Identify and raise risks early to prevent escalation.
- Deliver excellent customer service, managing queries and complaints through to resolution.
- Communicate effectively with internal teams and external agencies to meet timelines and improve customer experience.
- Record, monitor, and escalate serious issues impacting the business.
- Collaborate with the Technical Team on quality complaints.
- Build strong working relationships and adapt communication styles as needed.
Key Requirements of this Customer Support Advisor (Part-Time) role:
- Ideally having one year of experience in customer service in a professional office environment
- Good level of competence in English and Mathematics
- Proficient in using customer service software
- Desirable- knowledge of Zendesk
- Confidently communicate with customers, demonstrating empathy and building rapport
- Ability to assess customer issues and take appropriate action (resolve, escalate, inform)
- Strong IT skills with the ability to quickly learn new systems
Benefits of Customer Support Advisor (Part-Time) role:
- Office a minimum of two days a week in office (shared role)
- WFH allowed once probation has been passed
- FTC for 6 months with possibility to go Permanent
- Holiday
- Learning & Development opportunities
If this sounds like you and you are keen to apply for this role of Customer Support Advisor (Part-Time), please apply quoting reference no. JO-2604-115440
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