Retreat and Operations Manager

The ideal candidate will have an ability to lead and manage the Retreat onsite at Raines Farm in North Yorkshire. To create and maintain a safe, welcoming and high-quality sanctuary for families who have experienced or are experiencing childhood cancer. To take full responsibility for the day-to-day operation of the site including hospitality service delivery, property maintenance, health and safety, safeguarding and financial management. To act as the charity’s senior representative on site

and build strong relationships with families, partners and local stakeholders.

Responsibilities

• Establish and maintain business standards for accuracy, productivity and reliability
• Manage bookings of the Retreat, balancing income generation with provision of free stays
• Welcome families and provide relevant information for their stay
• Ensure a welcoming, safe and trauma-informed environment

Ongoing Maintenance

• Regular checks and assessment of all buildings to ensure all structures and equipment are in a safe condition for guests
• Maintenance of grounds and gardens to a high standard of use and safety
• Ownership of Health & Safety for the site including regular risk assessments and record keeping
• Management of electrical regulations including organising annual PAT testing, fire equipment maintenance, sewerage plant operation etc.
• Develop and implement policies, plans and procedures for all aspects of the Retreat

Service Delivery

• Manage all current and future bookings for accommodation
• Meet and greet guests to create a welcoming atmosphere
• Manage the ongoing hospitality requirements of the Retreat including laundry, cleaning, and stock maintenance
• Maintain an accurate budget to ensure the balance is struck between commercial income generation and providing free holidays to families
• Support the launch and mobilisation of the Retreat including setting up systems, processes, and supplier relationships

Relationship Building

• Build relationships with local businesses and individuals to maximise all opportunities
• Build networks with any organisations for the benefit of the Retreat
• Maintain excellent communications with charity colleagues and stakeholders

Other

• Ensure the charity’s staff and all stakeholders are regularly updated and involved in any relevant matters
• Flexible working hours to meet operational and family needs
• Enhanced DBS check required

Qualifications

• 3+ years of experience in a similar role
• Experience of working in hospitality
• Managing a booking system
• Managing and forecasting a budget
• Experience of using a customer database
• Property maintenance experience
• Health and safety compliance in a residential or visitor environment

What we offer

• Hybrid working between home and our onsite retreat at Raines Farm in North Yorkshire.
• Flexible working around our core hours of 10am to 4pm
• 25 days annual leave rising with length of service
• Closure at Christmas (additional 3 days)
• Training, support and development opportunities
• Access to discount schemes
• Range of wellbeing initiatives including access to an employee assistance programme (WeCare) designed to save money and improve your physical, financial and mental health and wellbeing and free eye tests and contribution towards any glasses required for work purposes

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