Head of Contact Centre Operations & Performance

A leading recruitment agency is hiring a Head of Operations to lead the contact centre function. This role is crucial for enhancing customer experience and operational efficiency. The ideal candidate should possess strong leadership qualities and a data-driven approach, with proven success in contact centre environments. Responsibilities include managing KPIs, driving process improvements, and ensuring compliance. The position offers a competitive salary up to £80,000 per annum and various benefits including career progression opportunities.#J-18808-Ljbffr…