Kurt Geiger | About Us
We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in‑house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.
We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism
Responsibilities
SALES
- Deliver budgeted sales, contribution, cost control and stock loss to company agreed targets.
- Monitor brand performance and sales on a weekly basis and take action to improve results.
- Contribute towards the development of the KG “branded” portfolio in line with consumer demands and business opportunity.
- Deliver consistency of sales planning for any in‑store retail events.
- Use business KG reporting tools to drive sales and contribution including brand analysis, best sellers, branch contribution and team and individual productivity.
- Adopt a commercial, dynamic, positive and imaginative approach to achieving results.
- Deliver retail projects on time and to the required standard, identifying long‑term strategies and exploiting local and regional trading opportunities.
- Identify and exploit any commercial opportunity in conjunction with the host store.
- Schedule and plan staff to ensure maximum floor coverage and effective back‑office management at all times in line with core hours, identifying at‑risk areas to the Group General Manager.
SERVICE
- Drive excellence in service levels to deliver “Amazing Service”.
- Review test shops, create and implement service action plans with the team to ensure our minimum service level is achieved at all times within all departments.
- Understand the policies and procedures of the company and host store and ensure these are communicated effectively and adhered to by employees.
- Implement a clientele culture, increasing proactive customer engagement across all platforms.
PEOPLE
- Recruit new team members that best meet our identified personal qualities following Kurt Geiger recruitment process.
- Lead and coach a team, managing both good and poor performance, identifying and developing top talent to support our Company Succession Plan, communicating KPIs and managing on an ongoing basis through performance review and ongoing evaluation and feedback.
- Demonstrate effective leadership, motivating and developing the team to deliver against our key business goals.
- Model the Company competencies, values and beliefs to demonstrate the Kurt Geiger culture to customers, management and employees.
- Ensure the Company disciplinary and grievance procedures are followed as laid out in the Employee handbook in consultation with line management and the HR department.
- Oversee the management of absence and sickness procedures in line with Company policy.
VISUAL MERCHANDISING
- Manage the VM process to ensure a host store meets the standards of VM presentation, following outlined guidelines.
- Undertake any other reasonable duties as requested to ensure the responsibilities of the role are met for the needs of the business.
STOCK AND ADMINISTRATION
- Maintain the integrity of the store stock file through effective liaison with the operational management team.
- Ensure compliance is achieved within all areas of stock management and branch and staff administration.
- Oversee stock management process to ensure stock take result falls within Company target of +/- 0.3%.
- Take full ownership and accountability of stockrooms in accordance with agreed operational standards.
OWNERSHIP / ACCOUNTABILITY
- Take complete ownership by delivering business goals and stepping into a leadership role in the absence of the line manager across the business outside your direct remit to ensure the business is run operationally round.
KPIS
- Meet sales, profit and control costs in line with Company target.
- Manage both good and poor performance, review and develop direct reporting staff.
- Meet targets for staff costs, stock loss and key controls.
- Control labour turnover and employee retention to agreed target.
- Maintain a high level of branch presentation and adhere to Model Store.
- Achieve NPS/CRM results that exceed Company expectations.
Requirements
- Currently working at Senior Manager within a high turnover business.
- Experience of managing large teams.
- Prior history of P&L accountability and driving bottom line contribution.
- Proven ability to drive performance through people.
- Excellent at building internal and external relationships.
- Background with a fashion‑forward footwear, accessory or fashion brand – luxury experience preferred.
- Representative of our luxury/fashion forward brand in every way.
Benefits
- Competitive basic salary.
- Generous bonus structure.
- Uniform allowances.
- Enviable discounts.
Our Stores
The first Kurt Geiger store opened on London Bond Street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand‑alone stores nationwide, including our new flagship store on London Oxford Street, and in over 400 stores globally. Beyond stand‑alone stores and retail pop‑ups, our retail partners include some of the world’s most famous department stores.
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