Interaction Designer (Content and Engagement)
We are recruiting for an Interaction Designer (Content and Engagement) to work in the Content and Engagement team within our Cyber Operations function.
The Content and Engagement team have responsibility for delivering awareness campaigns about cyber security policies and principles within NHS England. We also support an increase in the understanding and adoption of services and tools across the wider health and care sector with the aim of evolving our collective cyber resilience.
Our work spans national, regional and local organisations, interacting with key functions including: communication and engagement, emergency response, information governance, technology and infrastructure, and clinical teams.
The purpose of Cyber Operations is to support safe care and build public trust through the widespread application of cyber security technologies, processes and behaviours. This supports the Transformation Directorate’s goal of delivering the best care and outcomes for the NHS.
Main duties of the job
About the Role
- Manage the proactive and reactive information and engagement needs to deliver strategic impact – including corporate initiatives, high-quality, user-centred content aligned to major programme priorities, and tracking the performance with key metrics.
- Oversee processes (including editorial processes) and ensure timely delivery under changing requirements and budget constraints.
- Support cyber incident response through sensitive stakeholder engagement, both internal and external to the organisation.
- Use evidence, research and prototyping to inform decisions and visualise service or policy changes – distilling complex data and information into simple and engaging formats.
- Use appropriate tools and methods to ensure content is engaging and performing to meet team’s objectives.
- Communicate complex concepts clearly, applying accessibility, content standards and legal considerations.
Job responsibilities
About You
- You bring a human-centred approach to public and internal facing services and applications, by creating effective, content and engagement activities which rely on user research and are delivered across the most appropriate channels.
- Skilled in agile delivery, you should be proficient in the use of iterative methods and digital tools to develop innovative and workable solutions to many complex problems.
- You apply sound judgement and data analysis to make decisions in fast-paced environments.
- Comfortable using your experience in content design, behaviour change, and stakeholder engagement you can support technical teams with ease and empathy to translate complex information into plain English.
- You can contribute to strategy, apply accessibility standards and collaborate across government to improve user experience.
Important: Please be aware there are residency requirements you need to meet:
All NHS England Cyber Security personnel must hold Security Clearance level as a minimum. To meet National Security Vetting requirements, SC clearances require 5 years continuous UK residency. In certain cases, this can be reduced to three years continuous UK residency, with additional overseas checks for the previous two years. Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role – will still be considered.
Please make sure you meet these requirements before applying for this role. You dont need to have SC already, however, failure to achieve the requirements for SC after offer will result in the job offer being withdrawn. For further advice please check https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels#security-check-sc
If you are successful in this position, you will be hired to the job title of Designer and this job title is advertised to attract the right skills needed for the role.
Person Specification
Knowledge
- Demonstrable knowledge and passion for user centred design practices for both public facing and internal services and applications.
Skills & Experience
- Experience in working effectively with cross-disciplinary teams, and ensuring that the process for making design decisions is based on evidenced user research and understanding of user journeys.
- Proven ability to recommend appropriate change and solutions to ensure the design is managed and delivered to time, scope and quality.
- Demonstrated use of incorporating standards into their work or team’s work.
- Experience with designing for users with low digital skills” and/or “designing for users with range of physical and cognitive impairments”.
Qualifications
- Educated to Master’s level in a relevant subject or equivalent level of experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£57,528 to £64,750 a yearPer annum (exclusive of HCAS)
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