A leading global IT services provider is seeking an experienced ITSM Business Analyst for a 9-month contract. This role involves supporting process design and stakeholder engagement in a large-scale ITSM transformation programme. The ideal candidate must have strong experience in ITSM environments, be skilled in ServiceNow and have a solid understanding of ITIL processes. This position allows remote work with occasional workshops in London or Cambridge, offering an exciting opportunity in a complex enterprise environment.#J-18808-Ljbffr…
