Description
Would you like to help implement innovative cloud computing solutions and solve the most complex technical problems? Are you excited by the prospect of building and running the world’s largest cloud computing infrastructure to provide a better world for future generations?
Amazon Web Services (AWS) builds and operates some of the largest internet infrastructure on the planet; providing companies of all sizes with an infrastructure web services platform in the cloud. With AWS, customers provision compute power, storage, database, and other cloud resources as their business demands them. To meet the growing demand for AWS Services around the globe, we need exceptionally motivated people who are driven by learning and innovation.
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
If you join us, you’ll be part of a world‑class team in a dynamic environment that has the entrepreneurial feel of a start‑up. This is an opportunity to operate and engineer systems on a massive scale, and to gain world class experience in cloud computing. You’ll be surrounded by people who are passionate about cloud computing, believe that first class service is critical to customer success, and are committed to improvement.
Key Responsibilities
- Deliver disruptive products that are growing rapidly.
- Define, build, own, and run services in high‑growth environments.
- Solve unique and first‑order problems in massive‑scale areas such as compute services, DynamoDB/NoSQL databases, Glacier, S3 data lakes, and many other AWS Services.
- Learn how to build and operate distributed systems at massive scale.
- Build and influence the tools and utilities that are part of the AWS fleet running our internal services.
- Own support activities for these services and work with development teams to establish and improve service support.
- Determine root causes of customer issues, investigate why a metric is trending the wrong way, and drive resolution.
- Collaborate with senior engineers and contribute to improved support processes.
- Perform code builds and deployments, communicating status before, during, and after each deployment.
- Create and interpret metrics that measure support success and service performance.
Daily Duties
On a typical day, engineers might deep‑dive to determine the root cause of a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues.
Basic Qualifications
- Experience running and maintaining a 24×7 production environment.
- Experience working with Linux/Unix systems.
- Experience with support procedures and methodologies for production computing environments.
Preferred Qualifications
- Experience with continuous integration/continuous deployment methodologies.
- Ability to perform deep, technical troubleshooting.
- Documentation skills.
- Knowledge of networking technologies.
- Knowledge of BASH/Powershell/Python/Ruby or any other scripting languages.
Equal Employment Opportunity
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We also value privacy and the security of candidate data; please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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