Job Description
Head of Student Support
Location: London Academy for Applied Technology (LAAT), LondonReporting to: Registrar/DeanDirect Reports: Admissions & Enrolment, Student Administration, Student IT Support, Outreach & Partnerships, Career & Employability.
Role Purpose
The Head of Student Support is responsible for the leadership and coordination of all aspects of the student journey (non-academic) at the London Academy for Applied Technology (LAAT). The role ensures that students receive a high-quality, efficient, and supportive experience from initial enquiry and admissions through enrolment, induction, ongoing support, employability development, and progression. The post holder will oversee key student-facing services including admissions, enrolment, student administration, IT support, learning support, student wellbeing, careers guidance, and outreach activities, bringing these services together under a cohesive Student Services function. The role plays a key part in ensuring that LAAT delivers a student-centred experience aligned with Office for Students (OfS) expectations, partner university requirements, and institutional growth plans, while supporting student success, employability, and institutional partnerships.
Key Responsibilities
- Lead and manage the Student Services function, ensuring effective coordination of all non-academic support services.
- Oversee the student lifecycle from enquiry through to completion and progression.
- Establish clear service standards, procedures, and escalation pathways for student support services.
- Ensure a responsive and student-centred service culture across all student-facing teams.
- Oversee admissions and application processes in line with partner university entry requirements and institutional policies.
- Ensure efficient and compliant student enrolment and registration processes.
- Coordinate student induction and orientation activities.
- Ensure accurate capture and management of student data and documentation.
- Oversee the maintenance of accurate student records and administrative systems.
- Ensure compliance with data protection regulations and institutional policies.
- Support institutional reporting requirements for partner universities and regulatory bodies.
- Maintain appropriate documentation and audit trails for student records.
- Ensure students have reliable access to institutional digital systems including the VLE, student email, and assessment platforms.
- Coordinate support for student IT access issues and ensure timely resolution.
- Work with institutional IT teams to maintain effective digital support services for students.
- Ensure appropriate support is available for students with learning difficulties, disabilities, or additional learning needs.
- Coordinate processes for identifying students requiring learning support or reasonable adjustments.
- Work with academic staff and partner universities to implement inclusive learning support arrangements.
- Support students in accessing external support such as Disabled Students’ Allowance (DSA) where appropriate.
- Oversee systems for supporting student wellbeing, welfare, and pastoral care.
- Act as a point of escalation for student welfare concerns and ensure appropriate referral pathways.
- Support early identification of students experiencing personal or academic difficulties affecting engagement or retention.
- Coordinate referrals to appropriate internal or external support services.
- Establish and oversee a Careers and Employability Desk within Student Services.
- Provide guidance and support in areas such as career planning, CV development, interview preparation, and job search strategies.
- Organise employability workshops, employer engagement events, and career development activities.
- Work with Programme Leads to support the development of employability skills and career readiness among students.
- Promote initiatives that enhance student engagement, participation, and sense of belonging.
- Support mechanisms for student feedback and representation.
- Monitor engagement indicators and support initiatives aimed at improving student satisfaction and retention.
Partnership and Compliance
#J-18808-Ljbffr…