Area Housing Manager

Job Title: Area Housing Manager (Temporary)Location: Exeter / Plymouth (Hybrid working with regular travel across the Plymouth area)Salary: £54,410.72 per annum (pro rata)Hours: 37 hours per week, Monday to FridayContract: Temporary – until end of May 2026Start Date: ASAPThe RoleWe are currently recruiting for a Temporary Area Housing Manager to deliver high-quality, customer-focused tenancy and neighbourhood management services across a diverse portfolio of approximately 5,500 general needs homes.Reporting to the Operations Manager – Neighbourhoods, you will lead and manage a team of Housing Officers across the Plymouth region. You will work collaboratively with internal teams, local authorities, and partner agencies to sustain tenancies, manage risk, and improve outcomes for customers and communities.This is a hybrid role, primarily based in Exeter, with regular travel required across the Plymouth area.Key ResponsibilitiesLead, manage, and motivate a team of Housing Officers to deliver effective tenancy and neighbourhood management servicesProvide visible and proactive leadership, fostering a high-performance culture and supporting continuous staff developmentOversee tenancy management, including handling tenancy breaches (non-income and anti-social behaviour), safeguarding concerns, hoarding, domestic abuse, tenancy fraud, and unacceptable behaviourManage risk effectively, ensuring compliance with internal controls, policies, and legal requirementsHandle customer complaints within agreed timescales, identifying trends and implementing service improvementsWork collaboratively with internal specialists and external partners to reduce tenancy failure and promote sustainable communitiesBuild and maintain strong relationships with local authorities, elected members, and partner organisationsUse customer feedback, performance data, and insights to inform service delivery and drive continuous improvementEnsure fire safety and property compliance actions are effectively managed across all schemesContribute to policy development, service improvements, and wider neighbourhood objectivesOperate in line with housing legislation, equality, diversity and inclusion standards, human rights requirements, and GDPRAbout YouTo be successful in this role, you will have:Significant experience leading or managing teams within social housing or a related sectorStrong knowledge of tenancy and housing management, including handling tenancy breaches and customer engagementProven experience in driving performance improvements, managing change, and delivering service enhancementsConfidence in analysing performance data, reports, and KPIsA solid understanding of housing regulation, landlord and tenant law, and best practiceExcellent stakeholder management skills, with the ability to build effective relationships internally and externallyA full UK driving licence and access to a vehicleAdditional InformationDBS Requirement: Basic DBS check requiredWe are committed to safeguarding and promoting the welfare of vulnerable individuals and expect all employees to share this commitment. Appointment will be subject to a satisfactory Disclosure and Barring Service check….