Role Overview
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
Pinnacle Group are looking to recruit a Former Tenant Income Officer to join our Homes Team to be responsible for the effective management and recovery of former tenancy arrears, ensuring all outstanding rent and recharges owed after a tenancy ends are pursued in a timely, fair, and professional manner. In this role, you will support the organisation’s income targets by maximising recovery, reducing levels of debt written off, and maintaining accurate records and compliant processes. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
Responsibilities
- Proactively manage a caseload of former tenant arrears.
- Contact former tenants to negotiate repayment agreements, investigate account histories and raise adjustments where needed.
- Prepare cases for escalated action including tracing, debt collection referrals, and legal action.
- Maintain accurate case notes within housing management systems.
- Signpost customers to debt advice and support services.
- Work effectively with external agencies and debt collection partners.
Ideal Candidate
The ideal candidate will bring proven experience in income collection, debt recovery or housing‑related credit control, with strong negotiation and communication skills, a solid understanding of rent accounts, recharges and relevant legislation, confidence using housing management systems, and will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence, and be determined to maintain the confidence of our clients and communities.
Qualifications & Skills
- Experience in income collection, debt recovery, credit control, or housing.
- Strong negotiation and communication skills.
- Good understanding of rent accounts, recharges, and relevant legislation.
- Confident using housing management systems and Microsoft Office.
- Strong organisational skills and attention to detail.
About Pinnacle Group
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We are a people‑first organisation with a values‑driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. xwzovoh
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
Benefits
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
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