A World-Changing Company
Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.
The Role
As a Site Reliability Operations Analyst you are the engine behind Palantir deployments. You are responsible for crafting, implementing and executing processes to streamline workflows and reduce friction. You track and stabilise projects, remove roadblocks, and anticipate customer needs to free up our engineers to focus their time and attention on the technical problems they are best equipped to solve.
This position requires a combination of project management, process optimisation, and execution skills. You are a person who loves fixing problems and always embraces the best idea, even when it is not your own.
Core Responsibilities
- Work on many different types of problems and challenges. You might be supporting a deployment at a large, global customer one day, and jetting off across the world to help out with a new pilot project the next.
- Be the first responders when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it, and only ask for help when we’ve exhausted all that we can possibly do.
- Craft and implement process to reduce friction and enable all team members to spend their time on what they do best.
- Think creatively, work collaboratively, and do whatever it takes to get the job done.
What We Value
- Extraordinary judgment and composure in high-pressure situations.
- A creative approach to project management centered around lightweight frameworks that enable rapid iteration and low-overhead methods of keeping our customers informed.
- Proven track record of developing effective and collaborative relationships with customers.
- Meticulous attention to detail, including maintaining accurate records and diligently tracking key project metrics.
- Enthusiasm for working on site with customers and/or supporting internal projects and senior leadership, bringing order and efficiency to critical internal initiatives.
What We Require
- Ability to travel 25-75%, varies by location and team.
- 3+ years of project/program management experience, preferably in a fast-paced or dynamic environment.
We are committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.
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