Claims Operations Manager

Overview

INTL Claims Manager I – CH07YY

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Responsibilities

• Accountable for the operations and change strategy for GS Claims Intl.
• Accountable for the claims operations department.
• Manage projects and key initiatives including tech roadmaps, claims governance, data & analytics and delegated & vendor management, agreeing priority with HoC and executing to agreed timelines.
• Monitor tracking of CMS benefits.
• Managing the process improvement group executing change to optimise and improve claims services.
• Leveraging HIG tools and resources to execute improvements ensuring alignment where applicable.
• Ensuring the operations teams drive and implement consistent and best practice across GS Intl. Claims – alignment.
• Act as the main point of contact for claims operations and change.
• Ensure any automation opportunities and other enablers are explored and utilised to allow claims to achieve optimisation objectives and efficiencies.
• Contribute to building a cost effective department with improving segmentation, tool sets and shared service initiatives.
• Maximise usage of the CMS capabilities and ensure we are aligned to HIG strategy and the Lloyd’s/ London Market strategy (Gemini/ DA SATs/ Lloyd’s Blueprint etc).
• Ensure inclusion and awareness of any internal change initiatives that affect Claims (such as EDW/ DW projects and change).
• Working closely with the US Operations and Claims Solutions teams.
• Pro-actively seek awareness of IT related initiatives including GenAI both internal and external that may improve claims.
• Contribute to ensuring the Unit’s Key Performance Targets are met.

Qualifications And Capabilities

• Experience of change management.
• Good people management skills.
• High ability to take initiative and execute ways to improve claims process and design.
• High level of influencing skills.
• Excellent time management skills and ability to keep stakeholders updated where appropriate.
• Good leadership skills.
• Good project planning discipline with proven track record of delivery.
• Good organisational skills and ability to be pro-active in work ownership.
• Must be numerate and highly computer literate.
• Team player with excellent stakeholder communication skills for both internal and external customers.
• Ability to be innovative and motivate.
• Strong Excel and PowerPoint.
• Use of Management Information tools.
• Experience of operational and change management, with preference for prior experience in a claims, operations or insurance role.
• Willingness to continue to develop knowledge of insurance through formal and informal learning.
• Reasonable standard of education

This role will be based in London, UK and you are required to have the necessary right to work details prior to application.

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