Contract Manager

Job Title: Contract Manager

Location: Sittingbourne

Salary: £65,000

Job Type: Full-time, Permanent

Working Hours: Monday-Friday, 8:00am-5:00pm (flexibility required)

About the Role

Alice Rose is seeking an experienced Contract Manager to join a leading engineering services provider based in Sittingbourne. This is a hands‑on leadership role where you will take full responsibility for the day‑to‑day management of maintenance operations, leading a team and ensuring the delivery of high‑quality services in line with contractual and client expectations.

Key Responsibilities

• Oversee and manage all maintenance operations across the site
• Establish and manage the Planned Preventative Maintenance (PPM) system
• Lead, manage, and develop a team (including appraisals and performance monitoring)
• Allocate workload, schedule tasks, and manage day‑to‑day activities
• Act as the main point of contact for client and team escalations
• Manage budgets, including revenue and capital expenditure
• Oversee procurement and project works
• Ensure all technical aspects of the contract meet client requirements
• Monitor and report on KPIs, driving continuous improvement
• Ensure full compliance with Health & Safety and ISO standards

Requirements

• Proven experience in a Contract Manager or similar role within building maintenance / FM
• Strong leadership and team management experience
• Hands‑on technical background (mechanical and/or electrical)
• Good understanding of PPM systems and maintenance operations
• Strong commercial awareness and basic financial knowledge
• Excellent communication and problem‑solving skills
• Solid IT skills (Excel, Word, PowerPoint)

Desirable

• Experience with CAFM/PPM systems (e.g. Concept 300 / FSI Go)
• Relevant technical qualifications (Electrical or Mechanical NVQ / Apprenticeship)
• IOSH or Health & Safety certification
• Degree in Building Services or Engineering

Key Attributes

• Strong leadership and decision‑making ability
• High level of organisation and attention to detail
• Ability to manage pressure and prioritise workload
• Collaborative and proactive approach
• Focus on continuous improvement and service excellence

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