Information Technology Support

The Role

What You’ll Do

• Own day‑to‑day IT operations – user support, onboarding/offboarding, device management, account provisioning, and troubleshooting across the business.
• Manage and administer Google Workspace – user accounts, groups, security policies, shared drives, and organisational configuration.
• Manage Apple device fleet via MDM – provisioning, configuration, software deployment, security policies, and lifecycle management for MacBooks and iOS devices.
• Maintain security and compliance – enforce security policies, manage access controls, coordinate with the engineering team on infrastructure security, and ensure audit readiness.
• Manage vendor relationships – liaise with suppliers for hardware, software licensing, connectivity, and third‑party services.
• Document processes and systems – maintain clear, up‑to‑date documentation for IT procedures, configurations, and disaster recovery plans.
• Drive automation and efficiency across IT operations, leveraging AI tools and agent‑based workflows to reduce manual processes and improve scalability.
• Contribute to building a more self‑service IT environment, enabling employees to resolve common issues independently through tooling, documentation, and automation.
• Identify opportunities to streamline support using modern technologies (e.g. AI assistants, workflow automation, scripting).

What we’re looking for

• Strong hands‑on experience administering Google Workspace at an organisational level.
• Experience managing Apple devices (MacBooks, iPhones/iPads) using an MDM solution such as Jamf, Mosyle, Addigy, Kandji, or Apple Business Manager.
• Proven ability to plan and execute IT and infrastructure projects from scoping through to delivery.
• Experience with user onboarding/offboarding, account management, and IT support in a growing business.
• Solid understanding of networking fundamentals, security best practices, and access management.
• Organised, self‑directed, and comfortable being the sole IT person – you’ll need to prioritise and manage your own workload.
• Clear communicator who can work with both technical and non‑technical colleagues.

Nice to Have

• Experience supporting IT through acquisitions or company integrations.
• Familiarity with SaaS administration (Slack, Notion, Jira, HubSpot, or similar).
• Experience with cloud platforms (AWS, GCP) at an infrastructure level.
• Scripting ability for automation (Bash, Python, or similar).
• Experience in a startup or scale‑up environment where you’ve had to build processes from scratch.h real variety – no two weeks will look the same.
• Flexible working: 3 days in the office (Holborn), remote 2 days a week.
• Flexible holiday policy + extra day off for your Birthday.
• Work from anywhere in the world for up to 4 weeks per year.
• Vitality Health & Life Insurance.
• Enhanced parental leave.
• Free Will & LPAs + discounts on other Octopus services.
• Cycle to Work Scheme and access to the Electric Vehicle (EV) Salary Sacrifice Scheme.
• Octopus Giving: we match any charitable fundraising that you do up to £500.
• Octopus Springboard where we help our employees become fully‑fledged entrepreneurs
• Dog friendly office.
• Breakfast every day, snacks and wellness activities.

We know that to be truly innovative, we need to have a diverse team around us. That is why Octopus Legacy is committed to creating an inclusive environment and is proud to be an equal opportunity employer.

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