Business Analyst

Location: Hybrid London/USA

Role Overview

We are partnering with a global insurance broker to place a seasoned Business Analyst within their Employee Benefits function, building close working relationships with data, technology, and vendor partners.

This role is central to scaling a rapidly expanding US Employee Benefits business, requiring a practical, sleeves‑rolled‑up approach to a landscape that is constantly evolving. The position spans process design, systems development, and capability building, with a clear emphasis on driving operational efficiency, enabling business growth, and delivering meaningful change through technology.

Key Responsibilities

• Lead discovery sessions including stakeholder engagement, requirements workshops, and solution prototyping to capture and refine business needs.
• Apply deep domain knowledge across Employee Benefits to drive analysis activities in support of US retail operations and emerging technology adoption.
• Partner with technology vendors and internal teams to evaluate and recommend solutions that address core business objectives.
• Work across multiple agile delivery teams to contribute to platform enhancements and technology transformation within the EB ecosystem.
• Own the requirements pipeline, balancing priorities across client needs, product ownership, and stakeholder expectations in a dynamic, high‑growth setting.
• Act as the go‑to authority on the Employee Benefits platform, influencing best practice and feeding into product strategy and roadmap planning.
• Map and document target‑state business processes in alignment with the Target Operating Model, with an eye on scalability as the business evolves.
• Bridge the gap between EB business teams, end users, and delivery functions to ensure requirements translate into well‑executed solutions.
• Drive change readiness and user adoption through hands‑on training, coaching, and continuous process improvement support.

Key Skills & Experience

• Strong knowledge of the Employee Benefits domain.
• Demonstrated experience in business analysis, including requirements gathering, documentation, and process design.
• Experience working on large‑scale transformation programmes, ideally within an insurance broker or consulting environment.
• Ability to manage senior stakeholders and navigate competing priorities effectively.

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