Job Description
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RESPONSIVE REPAIRS PLANNER
THE OPPORTUNITY
We’re working exclusively with a leading UK housing and property organisation to recruit a temporary Area Planner based at their Exeter office. This is a high-impact coordination role that sits at the heart of a busy operational team you’ll be the engine behind efficient scheduling, ensuring the right operative gets to the right job at the right time.
If you thrive in a fast-paced environment, enjoy solving logistical puzzles, and take pride in delivering an excellent customer experience, this could be the perfect next step in your career.
THE ROLE
- Plan and manage regional operatives’ diaries to meet performance targets and KPIs
- Schedule maintenance repairs to match operational needs and customer appointments
- Maintain the scheduling system and keep internal and external stakeholders accurately informed
- Liaise with customer service teams on appointments, updates, and issue resolution
- Handle written, electronic, and telephone enquiries within agreed service standards
- Collaborate with the commercial team on subcontractor purchase orders and variation orders
- Ensure full compliance with GDPR when handling customer data
- Follow safeguarding procedures and escalate concerns appropriately
THE PERSON
Essential:
- Experience in a customer-focused environment
- Comfortable working to performance targets
- Strong written and verbal communication skills
- Methodical, accurate, and process-driven approach
- Confident user of Microsoft Office (Word, Excel)
- Ability to work under pressure in a busy environment
- Experience with databases
- Evidence of competency in a relevant trade
Desirable:
- Experience with large-volume data processing
- Previous scheduling or planning experience
- Familiarity xwzovoh with subcontractor management
- Strong organisation and time management
- Experience with invoices or accounts
- NVQ Level 3 or equivalent A-levels
- Microsoft or business intelligence certification
THE PACKAGE
- Competitive salary aligned to Grade B banding
- Permanent contract with job security in a purpose-driven organisation
- Based at Vantage Point, Pynes Hill, Exeter – no driving licence required for the role
- Supportive team environment with coaching and development opportunities
- Work that makes a real difference to communities and residents across the region
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