Food and Beverage Supervisor
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award‑winning spa facilities, restaurants, bars, and outdoor activities.
Role Purpose
The Food and Beverage Supervisor plays a key role in delivering exceptional dining experiences, leading the team with energy, precision, and genuine care. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision‑making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
ResponsibilitiesOperational Oversight
- Act as theon shiftleader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
Team Support & Leadership
- Provide onshift support and guidance to teams across all departments.
- Reallocate resources during busy periods tomaintainservice levels.
- Motivate teams and lead by example with a positive, collaborative approach.
Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and elevate as needed.
Financial & Commercial Awareness
- Monitor upselling opportunitiesacross F&B and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
Event & Function Support
- Liaise withorganisersand internal teams to ensure requirements are met.
Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams tominimisedisruption and ensure guest safety
Behaviours, Skills & Experience
- Previous experience in food and beverage or hospitality operations.
- Knowledge of food safety and hygiene standards – Level 3 food safety certificate would be desirable
- Excellent communication and problem-solving abilities
- Strong leadership skills with the ability to motivate and guide a team.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. xwzovoh We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job‑share.
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