Job Overview
Red Nucleus is hiring a Client Engagement Director to join our global Medical Communications team! This is a home-based position out of Canada, the US, or the UK.
The Client Engagement Director is responsible for leading strategic client relationships across assigned accounts of $2M - $4M in annual revenue. This role serves as the primary client lead and is accountable for client satisfaction, organic growth, and the overall financial health of assigned accounts.
The Client Engagement Director acts as a trusted advisor to clients and internal teams, translating business and scientific objectives into clear strategic direction ensuring projects are executed to the highest standards of quality, compliance and efficiency. This role partners closely with Scientific, Creative, Project Management to align strategy and execution across multiple workstreams.
Operating with a high degree of autonomy, the Client Engagement Director balances hands‑on leadership with strategic oversight, proactively identifies risks and opportunities, and guides teams toward successful outcomes. This individual thrives in a fast‑paced, collaborative environment and is recognized by clients and colleagues as a confident leader, sound decision‑maker, and steward of long‑term client partnerships.
Responsibilities
- Serve as the primary point of contact for clients, building trusted, long‑term relationships with senior stakeholders.
- Lead strategic planning and contribute to medical communications roadmaps aligned to brand objectives and scientific strategy.
- Maintain deep knowledge of client brands, therapeutic areas, clinical data, and market dynamics to guide project direction.
- Identify evolving client needs, recommend innovative solutions, and drive organic growth to meet or exceed revenue targets.
- Lead weekly client status meetings, ensuring timely agendas, recaps, and proactive communication.
- Partner with Scientific Services to ensure deliverables are strategically aligned to client objectives and maintain scientific integrity.
- Guide development and execution of core medical communications tactics including publications, scientific communication platforms, advisory boards, congress activities, speaker programs, MSL materials, omnichannel programs and digital initiatives.
- Own financial health of assigned accounts, including forecasting, margin management, Earned Rate performance, and timely reconciliations and close‑outs.
- Lead scoping and SOW development including Charge Orders, managing execution through client systems.
- Ensure projects are delivered on scope, on time, on budget, and to quality standards.
- Manage and develop Manager‑ and Coordinator‑level staff through coaching, feedback, and career development.
- Uphold agency and client SOPs and compliance standards including PhRMA and Open Payments guidelines.
- Provide onsite leadership for key initiatives and partner with events teams and external vendors to deliver premium experiences.
Education and Experience
- Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred). Advanced degree a plus.
- 8–10+ years of experience in medical communications, medical education, pharma marketing, or related fields.
Knowledge, Skills & Abilities
- Strong understanding of the life sciences industry, therapeutic landscapes, and drug development process.
- Experience with strategic planning initiatives including publications planning, tactical planning, congress strategy, etc.
- Advanced financial acumen including forecasting, SOW development, and profitability management.
- Exceptional written, verbal, and presentation skills with executive‑level client presence.
- Strong organizational and prioritization skills in a fast‑paced environment.
- Proven problem‑solving, negotiation, and conflict resolution skills.
- Ability to collaborate effectively with cross‑functional teams.
- Demonstrated people leadership, coaching, and performance management capabilities.
- High attention to detail with commitment to quality and compliance.
- Proficiency with Microsoft Office and project management systems.
- Ability to quickly learn and apply new tools and technologies.
Diversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit. We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.
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