- HR Operations Lead
- Up to 70,000 per annum
- Role based in West London
- Hybrid working; 3 days a week in the office and 2 days working remotely
About you
- You are someone who genuinely enjoys making things work better. You notice where processes feel clunky, where data does not quite add up, and you naturally want to fix it.
- You like being the person who brings structure, clarity and consistency to a busy HR environment.
- You are comfortable working across the full employee lifecycle and you enjoy being at the centre of HR operations rather than sitting on the edge.
- You are organised, detail focused and calm under pressure, especially when priorities are shifting.
- This role will suit you if you like improving systems, simplifying processes and making life easier for both HR teams and the wider business.
- You will also enjoy working with data, spotting trends and using that insight to drive better decisions.
- The ideal candidate will thrive in a busy, ever-changing environment. This business is well established but absolutely works at pace and can feel like a start up environment where no day is the same.
Your experience
- You will already have experience working in an HR Operations within a HR Shared Services environment and understand how a well run HR function should operate.
- You will have hands on experience managing HR processes, HR systems and service delivery across areas such as onboarding, offboarding and employee data management. You are confident using HRIS systems such as Workday and comfortable working with Excel, reports and dashboards.
- You pay close attention to detail, particularly when it comes to data accuracy, reporting and audits. You are used to managing multiple priorities and working at pace without losing quality.
- Exposure to global mobility processes would be highly desirable, although not essential. More importantly, you are someone who can challenge existing ways of working and introduce practical, simple improvements that genuinely add value.
- You are also confident communicating with a range of stakeholders and can explain data or processes clearly to colleagues who are not technical.
What you will be doing with your experience
- You will take ownership of HR operations and focus on delivering a consistent, high quality service across the employee lifecycle.
- You will review current HR processes, identify gaps or inefficiencies and implement improvements that enhance both accuracy and user experience. A big part of your role will be driving digital optimisation, making better use of systems and automation to streamline workflows.
- You will be responsible for maintaining data integrity across HR systems. This includes running regular audits, producing validation reports and taking corrective action where needed. You will also look at root causes and put improvements in place to prevent issues from happening again.
- You will work closely with the Director of HR Operations, understanding how things are currently done and leading on improvements. You will ensure stakeholders are kept informed and confident in any changes.
- You will also oversee areas such as employee surveys, using feedback from new joiners and leavers to identify trends and opportunities to improve the employee experience.
- Alongside this, you will support global mobility case coordination, employee engagement initiatives and corporate social responsibility activity, including managing budgets and reporting.
About the business
This is a well established and highly recognisable media organisation with a significant presence in the UK and a truly global reach. They operate at scale, with millions of people engaging with their content every day, and they are known for their fast paced, high performing environment. The HR function plays a key role in supporting that pace while maintaining strong governance, data accuracy and employee experience.
You will be joining a business that values operational excellence, continuous improvement and clear, reliable HR support. There is a strong focus on using data, systems and process to drive better outcomes across the organisation.
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