Technical Writer & Knowledge Manager Location: Stevenage, Hybrid
Akkodis is establishing a pioneering IT & Digital Centre of Excellence (CoE), designed to drive transformative technology programmes across the UK. This dynamic new team will play a key role in delivering large-scale digital, cloud, software, and infrastructure projects, supporting both public and private sector clients. By leveraging cutting-edge technology, strategic partnerships, and innovative SaaS-based solutions, the CoE will enhance digital capabilities, future-proof workforces, and enable data-driven decision-making. Our diverse roles span architecture, project management, data analytics, software development, and technical support—empowering professionals to shape scalable, next-generation digital ecosystems. Whether delivering sophisticated Big Data platforms, cloud solutions, or advanced infrastructure, our teams will drive innovation and digital excellence across multiple programmes.
The Technical Writer & Knowledge Manager is responsible for producing clear, accurate, and high-quality documentation while establishing and maintaining the Practice’s knowledge management framework. The role combines hands-on technical writing with ownership of knowledge management in ServiceNow, ensuring that knowledge articles, reusable assets, and lessons learned are available across ITSM and project delivery functions.
Produce technical documentation, including system specifications, solution designs, SOPs, release notes, and training material. Translate complex technical information into concise, audience-appropriate content. Drive adoption of Knowledge-Centred Services (KCS) practices in ServiceNow. Support bid teams by providing reusable knowledge assets and documentation for tenders and RFPs. Assist onboarding and training through documentation and knowledge resources. Collaborate with Software Engineering, Cloud Ops, Business Solutions, QA, and IT Operations teams to document processes and standards. Partner with project managers and leads to ensure compliance and quality in deliverables. Contribute to quality reviews and governance boards with documentation support.
Experience in technical writing and/or knowledge management. Experience using ServiceNow Knowledge Management (authoring, workflows, governance). Exposure to ITIL-aligned environments, with knowledge of Incident, Problem, and Change processes. Prior experience supporting IT or digital transformation projects beneficial.
Akkodis is a global leader in engineering, technology, and R&D, harnessing the power of connected data to drive digital transformation and innovation for a smarter, more sustainable future. As part of the Adecco Group, Akkodis employs over 50,000 engineers and digital specialists across 30 countries in North America, EMEA, and APAC. Our teams bring extensive cross-sector knowledge in critical technology areas such as mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets.
With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce time-to-market, and prepare for the future. At Akkodis, you’ll join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology….