My client is a fast growing technology company with a unique and innovative product. With a focus on innovation and excellence. The role is to provide exceptional customer support.
Prioritising daily customer support queries and providing timely resolutions Adapting to the growing needs of our EU business, with an initial focus on 30% European and 70% English queries Excellent proficiency in both verbal and written English and a European Language (Spanish or Italian) Prior experience in customer service Experience in a digital environment Proven track record of generating sales leads Previous experience working for an e-commerce brand Familiarity with email customer service for technical products/brands Knowledge of CRM systems, particularly Shopify/Gorgias experience Comfortable engaging with customers via phone calls Proficiency in UK and an EU language Experience in handling customer queries through phone calls Familiarity with technology-related products and services.
Working UK hours with some flexibility and occasional evening/weekend hours depending on business needs. They operate a Hybrid Working Policy which means 2 days in the office (Tue and Wed) and remaining days at home.
This is a great opportunity to work in a dynamic, innovative environment with a supportive team culture with regular team events and professional development opportunities
Hybrid working arrangements~ Comprehensive benefits package~25 Days Annual Holiday, plus 8 Public Bank Holidays~ Share Scheme~ Pension~ Healthcare Cash Plan~24/7 EAP~ Discount Schemes~ Free Car Parking~…