FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience. As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products, and building strong, trust-based relationships with our customers. You’ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey.
As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Provide expert-level technical support for customers using our Open Source Ledger and other backend modules. Over 3 years of experience in Solution Engineering, or Software Engineering in the Payments or Fintech space. Fluent in English
Basic understanding of financial services infrastructure (ledgers, reconciliation, transactions)
Formance is building the next-generation financial infrastructure – open-source, developer-first, and built to power the most ambitious fintech products of tomorrow. Formance is global native and serving enterprise companies around the globe, around the clock, to build and scale their financial applications….