Maternity Cover – E-commerce Executive Location: London, Hatton Garden (Hybrid)
About Diamonds Factory Diamonds Factory is a renowned luxury jeweller celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and bespoke experiences, we deliver high-quality pieces that resonate with our sophisticated clientele.
Reporting to the Global E-commerce Manager, the E-commerce Executive (Maternity Cover) will play a key role in executing our online trading strategy and analysing performance to drive growth. You’ll collaborate closely with teams across marketing, merchandising, design, and DevOps to optimise site performance, enhance the customer journey, and increase online sales.
Trading Performance Analyse category-level performance to identify trends and opportunities Web Analytics & User Behaviour Use Google Analytics 4 (GA4) to monitor site performance and campaign impact Review Hotjar session recordings to identify UX issues or drop-off points Conduct path exploration and funnel analysis to support conversion improvements
Website Content & Testing Upload blog and content updates to the website Perform regular QA and functionality testing (including checkout) Support A/B testing setup and monitor experiment performance
Promotions & Campaign Analysis Track the performance of promotional campaigns, product launches, and seasonal events Provide insights and data support during key trading periods
PPC, SEO & Keyword Insights Collaborate with the PPC team to align campaign performance with trading goals Partner with the SEO team to analyse traffic or revenue drops Proven experience in ecommerce management, ideally within fashion, jewellery, or luxury goods Experience with CMS and ecommerce platforms (e.g., Proficient in Google Analytics, with a solid understanding of SEO and PPC principles Strong analytical mindset with the ability to interpret data and drive performance improvements
At Diamonds Factory, you’ll be part of a passionate team shaping the future of luxury jewellery online. You’ll have the opportunity to work across multiple global markets, develop your digital expertise, and contribute to meaningful growth projects….