Insurance Business Process Analyst Specialist | London / Hybrid | Permanent
Ready to make real impact in how the insurance business operates? We’re looking for a Process Review Specialist to help shape the future of operational excellence and digital transformation within a leading global London Market insurer.
You’ll be at the heart of redefining workflow — designing smarter, more efficient processes that support next-generation technology rollouts, including AI-driven solutions. If you’re passionate about continuous improvement, business transformation, and helping people embrace change, this is your next move.
What You’ll Do:
Lead and support process improvement initiatives across the Insurance business functions
Map and streamline workflows to reduce inefficiencies and enhance customer and employee experiences
Partner with Insurance operational leaders to define and track SLAs, KPIs, and performance outcomes
Champion a culture of continuous improvement and innovation
⚙️ Work closely with digital teams to align processes with new tech and system implementations
What You’ll Bring:
✅ Proven experience in process improvement , BPR, Business analysis , or change management
✅ Strong analytical skills and experience with tools such as Visio , Excel , or Power BI
✅ Knowledge of Lean , Six Sigma , or similar methodologies
✅ Excellent communication and stakeholder management skills
✅ Insurance or London Market experience a MUST
Why You’ll Love It Here:
✨ Competitive salary + annual bonus scheme
✨ 10% employer pension contribution
✨ Private medical insurance, life assurance, income protection
✨ Hybrid working (2–3 days in the office)
✨ Access to wellbeing programs, discounts, and professional development support
✨ A genuinely flexible, inclusive environment where you can grow and thrive
If you’re ready to drive transformation and shape the future of how a business works — I’d love to hear from you!
…