Sales Associate

Introduction:

Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team.

Key Responsibilities

Service for Sales:

• Provides service excellence to maximise sales
• Is visible on the floor
• Acknowledges all customers to the department
• Engages with customers by approaching them and initiating conversation
• Asks open ended questions to establish customer needs
• Confidently demonstrates product knowledge
• Maximises sale by offering additional products and services
• Overcomes objections by offering alternatives
• Operates till efficiently
• Informs customer of current events and promotions
• Takes every opportunity to promote and open Liberty Loyalty Card
• Takes personal responsibility for ensuing customer problems are resolved
• Creates further selling opportunities by taking customer details and contacting them to give them a reason to return

Knowledge, Skills and Abilities

• Excels in achieving personal goals
• Consistently delivers a great performance
• Has a strong customer centric focus
• Works well with others.
• Demonstrates a real drive for excellence
• Up to date with current trends and relevant brands.

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