About Health & Happiness Group Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 15 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments – Baby, Adult and Pet Nutrition and Care – supporting whole-family health and happiness across 8 international brands.
We are recognised as a ‘Great Place to Work’ and have over 3,400 employees working globally, both in-office and remotely to support the company’s rapid growth. We’re looking for a commercially driven Senior Manager, Ecommerce, Retail & Export to lead our growth across key offline and online retail channels (excluding Amazon and DTC), as well as our export markets. This role will be responsible for developing and executing channel strategies that drive sustainable revenue, profitability, and brand growth. The ideal candidate is a hands-on commercial leader with strong account management experience, capable of balancing strategic thinking with day-to-day execution. You should bring a solid understanding of retail dynamics, ecommerce pure players, and export distribution, ideally within the pet, FMCG, or supplement categories.
Commercial Ownership Own the P&L and deliver revenue and profit targets across ecommerce (excluding Amazon and DTC), retail, and export channels. Identify and secure new commercial opportunities across emerging ecommerce and export partners.
Account Management Manage relationships with key UK and PAN EU retail and ecommerce accounts, ensuring excellent customer engagement and execution. Negotiate annual terms, promotional calendars, and in-store/online activations. Export Development Lead and manage export distributors, ensuring compliance with brand strategy, pricing, and marketing guidelines. Identify and onboard new export partners to expand market reach.
Ecommerce Strategy Partner with online retail customers and pure players to optimise content, promotions, and conversion performance. Lead monthly performance reviews, forecasting, and annual planning cycles. Use data and insights to track performance, identify risks/opportunities, and build corrective action plans.
Serve as the commercial voice of the customer within the organisation.
7+ years of commercial experience across retail, ecommerce, and/or export channels.~ Proven success managing major retail or online accounts (pet, FMCG, or supplements preferred).~ Strong commercial acumen with P&L management experience.~ Experience launching and scaling brands through retail and international channels.~ Commercially astute: strong negotiation and financial management skills.~ Analytical mindset: able to interpret data and translate insights into action.~ Pet industry experience (or a strong interest in it) is a major plus.~ Fluent in any other languages is a plus~ Familiarity with e-commerce and understanding of consumer behaviour on online marketplaces.~ Creative thinker with a passion for pets and wellness.~ Hybrid working with 3 days a week in the office.~ Note: Our current Office days are Tuesday, Wednesday and Thursday. Occasionally, an extra day in the office will be required for Group Town hall, Events, team meetings, etc.~ Gym Membership (28 credits per month)~ On-site Gym~30 Annual Leave days per year~40% discount for UK Brands~ Pension~ Health Insurance~ Life Insurance~ Private Dental Insurance~ Dog-friendly office.~ Coffee shop within the building.~ Complimentary office drinks on Thursday evenings
If you have what it takes, please apply via the online portal and we will be in touch soon. All personal data collected is for recruitment purposes only….