**Job Title:** Customer Care Advisor
**Location:** Bradford, BD4 6SE
**BU:** Vokera
Vokera are now looking for a **Customer Care Advisor** to join our team in **Bradford** . You will be the primary contact with the Customer network in respect of call outs to Vokera appliances. To provide dedicated after sales service to all Customers and advice on all areas of Vokera products and service.
**Main Duties & Responsibilities**
Prioritise and allocate service calls for all field service engineers / appointed agents, and co-ordinate the tasks and workload Proactively manage the diary system to organise effective Saturday cover using engineers and/or appointed agents Up sell plans for in warranty and out of warranty packages. Liaise with the Service Management Team and Lead Engineers to assist and provide adequate cover in respect of general service calls Proactively manage the diary system to accommodate all authorised annual leave requests for the field engineering staff via the Regional Service Manager and Service Administration. Where possible answer basic customer complaints either by telephone or using standard templates and/or good telephone techniques. Investigate all customer complaints, summarising job history and Company involvement and forward to appropriate Manager for action
**Qualifications, Skills & Experience**
Previous experience within a Customer Service & Sales environment preferred. Excellent communication skills (written and spoken) enabling effective rapport with customers and colleagues. First class telephone skills u2013 polite manner, customer responsive attitude. Good IT literacy (Word, Excel and email). Ability to work methodically and accurately, paying attention to detail. Strong organisation skills: ability to prioritise effectively and efficiently. Smart, presentable appearance, commensurate with professional image.
**Person Spec**
Self-motivated and good team player. Strong Customer focus Ability to work well under pressure u2013 calm and unflappable.
**More about us:**
Voku00e8ra is a leading heating manufacturer, with a product portfolio that includes domestic gas boilers, commercial gas boilers, unvented cylinders, water heaters, solar thermal collectors and air source heat pumps.
Voku00e8ra was established over 40 years ago and has bases across the UK and Ireland, which support every Voku00e8ra installation. Through its parent company Riello Group, is a part of Carrier, a leading global provider of innovative HVAC, refrigeration and building automation technologies.
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
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