Call Centre Manager

Call Center Manager (12-Month FTC)

Reading (On-site)

£45,000 + £5,000 completion bonus

I’m working with a fast-growing, multi-site leisure and hospitality business looking for a Call Centre Manager to lead their Reading-based team.

Reporting into the Head of Business Development, you’ll manage a team of 12 inbound Customer Service Executives while also supporting the outbound function in Leeds. This role is perfect for someone who can lead from the front, drive sales, and use data to improve performance.

The Role

• Lead, coach and motivate a high-energy call centre team
• Drive sales through effective call strategies, upselling activities and events
• Monitor performance, set targets and analyse data to improve results
• Ensure excellent customer experience across all interactions
• Oversee day-to-day operations and optimise processes
• Deliver training and ongoing development to keep the team performing at their best
• Collaborate with the wider business to improve customer journey and engagement

About You

• Proven experience in a Call Centre Manager (or similar) role
• Strong sales mindset with a track record of hitting/exceeding targets
• Data-driven with the ability to analyse performance and spot improvements
• Passionate about customer experience and team development
• Energetic, hands-on leader who thrives in a fast-paced environment
• Comfortable with CRM/call center systems

Why Apply?

• Join a fun, growing business with a strong UK presence
• High-impact role with real ownership
• Opportunity to shape team performance and culture
• Completion bonus at the end of the contract

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