Business Reporting Analyst

BI Reporting Analyst II – Contract Opportunity

Location: Central London (Hybrid – 3 days onsite)

Our client is looking for a talented BI Reporting Analyst to join their team on a 6–12 month contract, supporting data-driven decision-making across customer success and growth functions.

Key Responsibilities:

• Design and develop interactive dashboards to track retention and revenue performance
• Build and maintain scalable ETL pipelines for data integration
• Analyse A/B testing results and provide actionable insights
• Partner with Sales, Marketing, and Customer Success teams to refine reporting
• Present insights to stakeholders and ensure data accuracy and governance

Skills Required:

• 3+ years of relevant experience working with call center data, including understanding of metrics and KPIs relevant to call center operations.
• 3+ years of relevant experience working with web data and understanding of digital support tools and KPIs.
• Strong SQL and Python skills
• Experience with Tableau, QlikSense, or similar BI tools
• Solid understanding of ETL processes and data modelling

If you are interested kindly share your updated CV on manjusha.kumaran@empresaria.com

Let’s connect to discuss more.

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