This role will support CBRE Global Workplace Solutions’ (GWS) - EMEA Local growth strategy and transition, including an increasing portfolio of digital and direct-to-consumer services, and technology capabilities based on lean and agile ways of working. This individual will have responsibility for leading the relationship between Digital & Technology (D&T) and EMEA Local business stakeholders.
The role will work closely with the Local EMEA regional VPs and Global D&T Lead to execute the EMEA Local technology strategy.
Product & Technology
This individual will be responsible for liaising with product development, pre-sales, client onboarding and in-life service professionals for GWS EMEA Local clients and technology products. This role will also require someone to Partner with GWS D&T and EMEA Local business leads to understand and formulate business priorities, develop and execute product roadmaps to meet those objectives.
In addition, the successful individual will help prioritise and drive critical customer experience improvements / client facing innovation to improve customer satisfaction rates and to help position as a digital leader in the industry. They will be an accountable lead for regular reviews with COO / EMEA Local stakeholder leads to review Operational Matters / Sales & Solutions activities / Account Mobilisations / Regional and Globally Lead initiatives to support the EMEA / Global D&T delivery Roadmap.
Finally, across all priorities, this role will require a key driver of success will be the ability to manage stakeholders, achieve consensus on the back of fact‑based analysis and drive disciplined execution.
Technology Strategy Leadership
- Monitor and evaluate emerging technology trends and best practices.
- Conduct research into new technologies with potential to enhance business value at CBRE.
- Represent company's technological competence at key industry events and customer forums.
- Partner with the EMEA Local business stakeholders to execute technology change into the operational business.
People and Operating Model
- Identify and cultivate and build the right skillsets to support the GWS Global Local business today and in the future.
- Establish governance and a culture of transparent performance management.
- Review pre-sales and transitions practices. Establish best-in-class sales and transitions processes. Meaningfully leverage technology to improve win-rates of sales pursuits.
- Work collaboratively and cross-functionally to support achievement of CBRE’s growth strategy.
Experience
- 10+ years’ experience leading Digital/Product/Technology or similar leadership role
- Track record of leveraging technology to drive business results.
- Technical domain expertise in digital transformation and product innovation
- Has effectively managed product management and / or engineering functions that have delivered notable successes.
- Direct and indirect leadership experience of geographically dispersed teams, ideally in the context of both established and newer technology companies.
- Experience of delivering complex change management activities to support the deployment of technology product and services into an operational business.
- Strategic sales experience
- Consultative sales and / or broader business advisory experience preferred.
Education
- Degree level education achieved from a technical or business orientated discipline (IT, finance, economics and business, engineering)
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