Operations and Improvement - Managing Consultant - Process Optimisation in Financial Services
We are seeking an experienced consulting leader to develop, lead, and drive our Operational Excellence and Process Improvement capabilities for Banking and Wealth & Asset Management clients within the Financial Services sector.
The Managing Consultant will play a key role in:
- Building core Operational Excellence and Process Improvement capabilities in Financial Services, leveraging deep expertise in methodologies such as Process Design & Optimisation, Operational Excellence Transformation, Process Digitisation, and Service Optimisation.
- Maintaining a steady pipeline of Operational Excellence / Process Improvement opportunities to meet revenue and sales targets.
- Contributing to the development of highly tailored proposals, closing deals and winning new business.
- Leading, managing and overseeing implementation programmes of Operational Excellence and Process Improvement.
Key expertise required:
- Operational Excellence: operations management, change management or technology delivery background.
- Process Improvement methodologies – Lean Six Sigma (Green/Black Belt).
- Operational Optimisation – Lean/Kaizen.
- Process redesign/governance and digitisation (Celonis, AI).
- Project & Programme Delivery (PMP, Prince2, Agile).
- Automation – AI, RPA.
- Customer Journey & Operational Performance transformation.
Qualifications and experience:
- Experience delivering operational improvement across front, middle and back‑office service areas.
- Proven leadership of assignments and teams, and a track record of realizing tangible business benefits.
- Deployment of advanced techniques such as digital technologies, cost improvement and change management.
- Strong leadership skills in large, diverse project teams and the ability to influence senior stakeholders.
- Creative and innovative solution delivery.
- Sales experience delivering continuous revenue, high client satisfaction, and securing follow‑on projects and referrals.
- Experience working independently, developing relationships with internal and external stakeholders, and delivering high customer service standards.
- Excellent interpersonal and teamwork skills, comfortable navigating across finance systems, service design, governance, workforce modelling and operational excellence.
Preferred:
- Track record of delivering high‑quality transformation programmes and managing delivery engagements.
- Experience scoping, pricing and planning commercially sound programmes.
- Steering, managing and governance of programmes/teams.
- Prior consulting experience with a large consultancy firm or internal consultancy function.
Benefits
- Health and lifestyle perks with private healthcare.
- 25 days annual leave (plus a bonus half day on Christmas Eve) and the possibility to buy 5 additional days.
- Generous company pension scheme.
- Community and charity‑based initiative participation.
- Annual performance‑based bonus.
- Share ownership.
- Tax‑efficient benefits (cycle to work, give‑as‑you‑earn).
Equal Opportunity
We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.
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