Customer‑Centric Retail Assistant – Growth & Perks

Company: Screwfix Direct Ltd
Apply for the Customer‑Centric Retail Assistant – Growth & Perks
Location: Harrogate
Job Description:

You’ll be at the core of Screwfix, ensuring our customers are the heart of everything we do. You’ll take your time to get to know them while delivering genuinely great service.

Hours to be worked at weekends

Opening hours:

Monday – Friday (7am to 8pm)

Saturday (7am to 6pm)

Sunday (9am to 4pm)

Cycle to work

Enjoy savings of up to 25‑39% on bikes and accessories through the Cycle to Work Scheme.

High Street Shopping Discounts

Enjoy discounts at Screwfix, B&Q, and other major high‑street retailers.

Share Plans

Become a Kingfisher shareholder with a variety of schemes to choose from.

Health & Fitness

20% off a Nuffield Gym membership, free 7‑day pass and Health MOT.

Simply Health

Customisable health plan covering dental, acupuncture and more.

Long Service Awards

Extra pay and bonus holiday days to celebrate milestones.

Pension

Choose your contribution amount and receive up to 14% employer contribution.

Life Cover

Up to 4× your annual salary through Death in Service payment.

Retail Trust

Free wellbeing resources, including a confidential counselling service.

Screwfix & B&Q Discounts

20% off all B&Q and Screwfix products.

Mind Training

Support and tools for mental health through partnership with Mind.

Screwfix Community

Stay connected with colleagues and access resources online.

Self‑Development

Learning tools such as LinkedIn Learning for job‑related and personal skills.

Enhanced Family Leave

Inclusive family leave policies with competitive pay terms.

Training programmes

Ongoing learning and new skill development opportunities.

First Steps to Management

16‑week programme for Service Assistants aiming for a Trade Counter Supervisor role.

Power Up to Trade+

12‑15 month programme leading to a Trade Supplier Apprenticeship at level 2 and a Trade+ Sales Supervisor role.

Trade Up to Branch Manager

15‑month programme culminating in a Level 4 Retail Manager Apprenticeship and store management knowledge.

Learning for Life

Life skills and Maths & English coaching for colleagues and their families.

Be yourself at Screwfix

We celebrate diversity and inclusion. Our Employee Inclusion Network, ‘Us’, supports shared ideas and allyship learning.

Interview

Prior to your interview, review our careers page. The interview covers competency‑based questions, your experience, knowledge of Screwfix and the role. Interviews may be on phone or video, followed by a store visit.

Offer

If we are a good match, we’ll make you an official offer and, upon acceptance and completion of pre‑employment checks, you’ll receive your contract.

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Posted: April 15th, 2026