Business Operations Administrator

At Everway, our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood. We’re a global community of over 600 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we’re creating a world where differences are recognized and valued. A world where everyone can thrive. We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully. Join us at Everway – together, we can unlock the full potential of every mind. About the role The Business Operations team bridges the gap between a number of key functions within our combined company. They bring together skills and expertise on finance, sales and our systems to ensure that work flows efficiently and effectively to deliver a service to our colleagues and ultimately our end customers. The role of administrator is a critical role to deliver a number of tasks that are key to our systems and processes being able to complete between Sales and Finance and the end customer. Delivering to deadlines, adhering to process and stepping forward with ideas for improvements are key to being successful in this role. Main Responsibilities You will be responsible for feeding into and following processes to effectively and efficiently deliver the following services to agreed deadlines: Credit and Rebill Credit card payment links Online orders where adjustments are required Single and other small orders Customer finance queries first line Licencing Order approval and invoicing Royalties Print replacements Stripe Reconciliations Sales Person Reconciliations You may be acting in a quality assurance space, checking the working of the sales team where Salesforce does not have existing checks in place. It is expected that this will predominantly be done through the review of a random sample of cases and reporting. Items may include the following and may be subject to change: Grace Periods end as expected Purchase Orders have been checked and are available when they should be Tax for non US customers is correct Right information has been added to the right fields Identify and articulate cases for change where there is inefficiency or ineffective practices, looking to deliver a high quality service and roles for team members that are rewarding. Handling inbound telephone queries as part of first-line customer support, ensuring timely resolution or escalation. Essential Criteria 2+ years experience in an administrative, operations, finance support, or sales support role within a business environment Experience in transactional or process-driven work, such as order processing, invoicing, billing, data entry, or account updates Demonstrable use of business systems (e.g. Salesforce, SAP, Sage, or similar tools) in a professional setting Experience handling and validating data with a high level of accuracy, including maintaining records or working with spreadsheets (e.g. Excel) Evidence of working to deadlines in a fast-paced, high-volume environment, supporting internal or external stakeholders Desirable Criteria Experience of Salesforce or Sugar Experience of Sage Intacct Experience of SAP To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register….