Account Manager

Company Description

Based in the heart of the UK in Oxfordshire, Sci-Net (Part of ANS) is a leading Microsoft Dynamics Business Central Gold Partner. We have over twenty five years experience in providing business management ERP & CRM solutions to organisations throughout the UK. We are on the lookout for a new Account Manager to join our team and make a real difference to our Customers. This is an exciting time to be joining Sci-Net, as we transition to ANS.

The Account Management role has a varied set of responsibilities and may vary to align with customer requirements. The summary of key responsibilities are:

Key Responsibilities

• Owning the day-to-day management of customer requests: ensuring tickets are picked up, progressed and closed in a timely way
• Keeping customers consistently updated so they feel informed, supported and never in the dark
• Holding regular catch-ups to understand customer needs, challenges, and overall experience
• Act as the key link between customers and internal support teams: translating needs, chasing progress and removing obstacles
• Driving work forward across small projects, change requests, training, and billable work to keep momentum and make sure the customer is kept informed
• Being the face of the company and managing the customer’s relationship with Sci-Net

Skills/Experience Required

• Experience in working with Business Central is essential
• Experience working in a technology/software environment is advantageous
• Excellent relationship building and communication skills
• Proven ability to manage complex Customers
• Customer focused
• Organised and proactive
• Resilient and self-motivated

Salary: Up to £50,000 per annum

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