Customer Success Manager

We’re looking for an experienced Customer Success Manager to own the end‑to‑end customer journey for Noke – from contract handover through onboarding, go‑live, adoption, and long‑term success.

In this role, you’ll be the primary customer advocate and escalation point, working cross‑functionally to ensure every Noke site delivers a consistent, high‑quality customer experience.

What you’ll be responsible for:

• Leading onboarding and go‑live execution, including configuration, readiness, and training (virtual & onsite)
• Acting as the main escalation point and trusted customer partner
• Running regular check‑ins to drive adoption, manage risk, and ensure customer satisfaction
• Coordinating closely with Product, Support, Installation & Service teams to represent the customer voice internally
• Managing customer documentation and supporting finance‑related queries
• Improving processes, documentation, and training materials for scale and consistency

What we’re looking for:

• A collaborative, team‑minded professional who works seamlessly across Sales, Product, Support, and Delivery
• A relationship builder who earns trust at multiple customer levels
• Highly organised, operationally disciplined, and proactive
• Comfortable managing escalations, mitigating customer frustration, and driving resolution
• Commercially aware, with an eye for retention, upsell signals, and long‑term value

What we offer:

• Attractive starting salary
• 25 days’ annual leave (pro‑rata) plus bank holidays
• On‑site car parking
• Health Cash Plan
• Life insurance
• Paid volunteering leave
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Bonus scheme linked to company performance
• Pension scheme via salary exchange
• Employee referral bonus scheme

If you enjoy owning outcomes, advocating for customers, and building repeatable success at scale, this could be the perfect next step.

Interested? Apply to learn more!

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