Travel Retail Business Manager

Business Manager – Travel Retail (Beauty)

Location: Stansted Airport, UK

Sector: Luxury Beauty & Cosmetics

The Opportunity

We are seeking a commercially driven and inspirational Business Manager to lead a flagship beauty counter within a fast-paced travel retail environment. Representing a globally recognised brand, you will be responsible for driving performance, elevating service standards, and delivering an exceptional customer experience to an international audience.

This role is highly hands-on and customer-facing, requiring strong leadership, energy on the shop floor, and a passion for artistry and service.

Key Responsibilities

• Lead and develop a team of makeup artists and sales advisors, creating a high-performance and service-led culture
• Drive sales across all KPIs including ATV, UPT, conversion, and daily/weekly targets
• Maintain a strong presence on the shop floor, leading by example through customer engagement and makeup artistry services
• Deliver personalised consultations, adapting approach to suit a diverse, international clientele
• Build and nurture a strong clienteling culture, capturing customer data and encouraging repeat business
• Analyse trading performance and implement strategies to maximise sales opportunities in a high-footfall environment
• Ensure exceptional standards across visual merchandising, stock management, and operations
• Plan and execute in-store events, animations, and product launches to drive engagement and footfall
• Manage rotas, staffing, and daily operations in line with trading demands
• Collaborate with internal stakeholders and airport partners to optimise performance and visibility

About You

• Proven experience in a beauty retail management role, ideally within luxury or travel retail
• Strong commercial awareness with a track record of delivering against targets
• Passionate about makeup artistry, skincare, and delivering exceptional service
• A confident and hands-on leader who thrives in a fast-paced, high-energy environment
• Skilled in coaching, developing teams, and driving performance through clear direction and feedback
• Experienced in working with high volumes of customers and maintaining service standards under pressure
• Excellent communication skills with the ability to connect with a wide range of customers
• Flexible and adaptable to the demands of a 7-day trading environment

Why Join

• Join a globally recognised and innovative beauty brand
• Work within a dynamic, fast-paced travel retail environment
• Opportunity to combine artistry, leadership, and commercial impact
• Strong training, development, and progression opportunities

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