Office & Guest Experience Manager
Group Company | Global Apparel, Footwear & Accessories Brands
Location: London Office
Employment Type: Permanent, Full-Time
Salary: Up to £40,000 per annum (dependent on experience)
About the Role
We are a group company representing reputable global brands across apparel, footwear, and accessories. We are seeking a highly organised, proactive, and hospitality-driven Office & Guest Experience Manager to oversee the day-to-day operations of a dynamic, multi-brand London office.
This is a pivotal role at the heart of the business—ensuring the office runs seamlessly while delivering a premium workplace and guest experience. The role involves frequent client visits, showroom presentations, press days, and high-volume lunch meetings, making a strong hospitality mindset essential.
Key Responsibilities
Office Operations & Facilities
- Manage daily office operations across multiple brand teams in a shared workspace
- Oversee maintenance, cleanliness, and functionality of office areas, meeting rooms, and showrooms
- Liaise with landlords, building management, vendors, and service providers
- Ensure office supplies, equipment, and amenities are fully stocked and operational
- Manage health & safety compliance and office administration
Showroom & Meeting Room Coordination
- Manage booking systems for meeting rooms and showrooms
- Prepare spaces for meetings, presentations, launches, and seasonal showcases
- Support brand teams during client presentations and showroom activities
Hospitality & Events
- Coordinate catering for frequent lunch meetings, client visits, and internal events
- Maintain exceptional hospitality standards across the office
- Manage food, refreshments, and catering budgets
- Support showroom events, press days, and brand activations
Front-of-House & Guest Experience
- Act as the first point of contact for visitors, clients, and partners
- Manage smooth guest check-in processes and visitor experience
- Maintain polished reception and shared spaces
Administrative & Leadership Support
- Provide administrative support to senior leadership and brand teams
- Manage office budgets, invoices, expenses, and documentation
- Maintain office policies, procedures, and onboarding processes
- Support new starter onboarding (workspace setup, access, orientation)
Team & Culture
- Work closely with multiple brand teams to understand operational needs
- Foster a collaborative, efficient, and professional shared-office culture
Essential Skills & Experience
- Proven experience as an Office Manager, Workplace Manager, or similar role in a fast-paced environment
- Experience in fashion, retail, showroom, or multi-brand environments (highly desirable)
- Strong organisational, multitasking, and time-management skills
- Excellent communication and interpersonal skills
- A hospitality-focused, proactive, solutions-oriented mindset
- Confident managing multiple stakeholders and priorities
- Proficiency in Microsoft Office and/or Google Workspace
- Highly personable, professional, and detail-oriented
- Calm under pressure with a strong sense of ownership and accountability
- Passion for creating exceptional workplace and guest experiences
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