Security Systems Service and Commissioning Manager – EMEA

Physical Security Systems Programme Manager

The Physical Security Systems Programme Manager will oversee the Service & Maintenance programme and lead testing and commissioning for physical security systems installations across their assigned region. This includes cameras, card readers, video intercoms, turnstiles, motion sensors and glass‑break detectors.

Responsibilities

• Lead and manage the physical security systems service programme, including routine servicing, preventive and reactive maintenance, and system operations.
• Oversee regional projects and break‑fix activities, supporting team development, coaching, process efficiencies, and scalable service delivery.
• Manage and coordinate security integrators responsible for installations, system programming, troubleshooting and repairs.
• Build strong cross‑functional partnerships with guard teams, Facilities, Procurement, IT and security system vendors.
• Track, analyse and present service metrics, system health, vendor performance and weekly reports to security leadership.
• Drive continuous improvement by influencing security standards and policies, conducting job walks, and applying lessons learned and root‑cause analysis.

Qualifications

Minimum Qualifications

• 3+ years of experience managing enterprise‑level physical security systems, including access control, video surveillance and intercom systems.
• 3+ years of experience in system commissioning and ongoing management, covering service and maintenance programmes and break‑fix operations.
• Lenel certification (Advanced Access or above), with proven hands‑on experience in system programming, troubleshooting and integrations.
• Strong understanding of networking fundamentals, including IP addressing and LAN/WAN environments.
• Deep expertise across a range of CCTV and Physical Access Control systems.
• Experience leading and managing third‑party security integrators on large‑scale security installations with budgets of USD 1M+, including coordination of structured cabling, electronic locking systems and CAD drawings.

Preferred Qualifications

• Certifications such as PMP, CSM, CSPM or similar.
• Prior experience working at a multinational company (tech/media/entertainment preferred).
• Ability to adapt to different tools and leverage them to enhance the programme.
• Experience coordinating among partner teams with different backgrounds and within a fast‑paced working environment.

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