Quality Control Manager
We are looking for a Quality Control Manager for a precision manufacturing business based in Birmingham, specialising in machining and assembly of high value low volume components.
Role Overview
The Quality Control Manager leads the strategic and operational performance of the Quality Control function. The role ensures delivery of business objectives, key performance indicators (KPIs), and compliance with customer, regulatory, and accreditation requirements.
This position is responsible for the effective operation of all Quality Control activities, supporting high product quality and overall business performance. The Quality Control Manager is expected to act with integrity, uphold company policies, and represent the company professionally.
Key Responsibilities
- Serve as a senior member of the quality team and contribute to business strategy and planning.
- Develop and implement departmental strategy aligned with business and customer requirements.
- Lead quality inspection, metrology and quality engineering teams to ensure adequate resources and strong operational support.
- Own the Cost of Quality metric, driving actions to reduce quality‑related costs.
- Lead the internal NCR process and associated KPIs to support continuous improvement.
- Use problem‑solving skills to coach teams and drive conformance across the business and supply chain.
- Establish and maintain local Quality SOPs aligned with business strategy.
- Provide leadership, set goals, and monitor team performance.
- Act as the primary point of contact for all Quality Control matters, internally and externally.
- Maintain and improve operational performance in line with regulatory, customer, and company standards.
- Ensure compliance with SOPs and Health & Safety policies.
- Prepare, review, and approve Quality Inspection Plans.
- Manage quality inspection and product release processes for incoming, in‑process, and finished products.
- Lead the implementation of PPAP and FAIR processes.
- Support customer and regulatory audits and ensure timely corrective actions.
- Manage departmental budget, ensuring efficiency and cost control.
- Oversee Quality Control resource planning and team development.
- Coach, mentor, and develop direct reports.
- Participate in cross‑functional teams as required.
- Foster strong communication and relationships with internal and external stakeholders.
Skills & Experience
- Proven success in a senior quality role within manufacturing.
- Strong background in manufacturing, operations, engineering, and supply chain.
- Demonstrated ability to manage and develop large teams.
- Degree or equivalent in engineering or manufacturing discipline.
- Relevant quality qualifications.
- Experience in a results‑driven environment with strong process management and innovative thinking.
- Experience working in global manufacturing or technology businesses, with both strategic and operational responsibilities.
- Strong root‑cause analysis and corrective action expertise.
- Experience with APQP, PPAP, FAIR, FMEA, 8D, A3, and related quality tools.
- Knowledge of Nuclear/Marine Defence industries (desirable).
- Experience leading change and delivering measurable improvements.
- Familiarity with Defence standards and accreditations (desirable).
- Experience with Lean manufacturing tools and techniques.
- Strong computer literacy (Word, Excel, PowerPoint).
Personal Characteristics
- Results driven, confident, and persistent.
- Collaborative and effective team player.
- Positive, proactive attitude.
- Strong attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Strong interpersonal, influencing, and leadership abilities.
- High integrity and commitment to responsible business practices.
- Strategic thinker with strong problem solving skills.
- Strong business acumen with the ability to interpret data and make informed decisions.
- Customer focused with the ability to build strong relationships.
- Able to quickly understand challenges and opportunities and deliver both short and long term improvements.
Benefits
- 9% matched pension.
- 25 days plus bank holidays annual leave.
- Health care scheme.
- Working hours (flexibility around this): 7.30am - 4pm Monday - Thursday, 7.30am - 1.30pm Friday.
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