Customer Operations Project Manager

We are currently recruiting for a Customer Operations Project Manager to support the delivery of customer marketing and CRM activity within a Luxury Fashion Brand.

This role is ideal for a detail-driven project manager who enjoys keeping multiple teams aligned, removing delivery obstacles and ensuring high-quality execution across customer communications.

Key Responsibilities

• Manage the day-to-day operational delivery of customer marketing and CRM initiatives, including email campaigns and lifecycle journeys
• Act as the central point of coordination between customer marketing, creative, merchandising, CRM and technology teams
• Ensure briefs, timelines, requirements and responsibilities are clear and well managed
• Plan and manage resources across multiple workstreams, balancing priorities and tight deadlines
• Monitor progress, identify risks early and drive resolutions through clear communication
• Support the transition to external production support, embedding new ways of working and ensuring continuity
• Manage relationships with external partners and vendors, monitoring quality, delivery timelines and efficiency
• Partner with digital, martech and technology project managers to align dependencies and platform readiness
• Champion continuous improvement by streamlining processes, documenting ways of working and improving delivery frameworks

Skills & Experience Required

• Proven experience in project management within CRM, email or digital marketing
• Strong understanding of content pipelines and campaign delivery workflows
• Experience managing multiple priorities in a fast-moving environment
• Confident communicator, able to bring structure and clarity to complex situations
• Highly organised with strong problem-solving skills and attention to detail
• Comfortable working cross-functionally with both internal stakeholders and external partners
• Experience using project management tools such as Asana is desirable

If you’re a hands-on project manager with CRM or digital marketing experience and are looking for your next contract role in London, we’d love to hear from you.

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