Partner Success Manager

Partner Success Manager

The Partner Success Manager is responsible for managing relationships, performance, and growth across Resell Partners or GSI/BPO Partners. This role drives partner engagement, oversees partner programs, and ensures partners have the resources, support, and guidance needed to successfully deliver value to customers.

Impact & Responsibilities

• Serve as the day-to-day relationship owner for assigned Resell Partners or GSI/BPO Partners.
• Understand partner business models, goals, and performance metrics to ensure alignment and shared success.
• Support partners in driving adoption, expansion, and ongoing engagement with the platform.

• Manage partner programs, enablement activities, and readiness initiatives to ensure partner competence and consistency.
• Monitor partner performance within defined frameworks and provide guidance to optimize results.
• Coordinate partner communications, including updates, resources, and strategic initiatives.

• Work closely with Partner Success Implementation Engineers, Technical Account Managers, Sales, Technical Support, and Product teams to ensure partners receive seamless support.
• Surface partner feedback and insights to internal teams to support product improvements and operational enhancements.
• Participate in partner reviews and contribute to strategic planning discussions.

• Share best practices, tools, and learning materials to support partner capability and growth.
• Support onboarding and training for new partners as needed.
• Help refine partner processes, documentation, and playbooks.

Qualifications

• 3-5 years of experience in Partner Success, Customer Success, Account Management, Channel/Reseller Management, or a similar customer-focused role.
• Strong relationship building and communication skills.
• Ability to manage multiple partner accounts, programs, and priorities simultaneously.
• Highly organized, proactive, and comfortable working cross-functionally.
• Ability to travel up to 20% regional travel; some international travel may be necessary.

Preferred Experience

• Experience working with channel organizations, GSI/BPO partners, or complex enterprise accounts.
• Experience in a global technology or SaaS organization—professional services or solution delivery.
• Deep knowledge of global partner ecosystems or channel/alliances strategy.

Benefits

Learn more about the benefits at NICE.

EEO Statement

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Position Details

• Requisition ID: 10463
• Reporting to: Director, Partner Success
• Role Type: Individual Contributor

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