Location: UK and Ireland (with travel as required)
Business Area: Healthcare Solutions (TrakCare & HealthShare)
Role Overview
The Project Manager is accountable for the successful delivery of complex healthcare IT implementation projects across the UK and Ireland. This role leads full lifecycle delivery of integrated healthcare solutions, ensuring projects are delivered on time, within scope and budget, and to agreed quality and clinical safety standards.
The Project Manager serves as the primary point of accountability for project performance, governance, customer engagement, and commercial outcomes. This includes leadership of multi-disciplinary teams, management of third-party partners, oversight of contractual obligations, and proactive risk and issue management.
Regular travel to customer sites is required, potentially up to five nights per week depending on project needs.
Key Responsibilities
- Lead end-to-end project delivery from initiation through go-live and closure.
- Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.
- Develop and maintain integrated project plans aligned to contractual milestones.
- Establish and maintain governance structures including Steering Committees and Project Boards.
- Ensure alignment to InterSystems delivery methodology and PMO standards.
- Drive accountability across internal and customer teams.
- Planning & Controls
- Develop and maintain:
- Detailed Implementation Plan
- Resource Plan
- RAID log (Risks, Assumptions, Issues, Dependencies)
- Change Control Log
- Financial forecasts and cost tracking
- Implement structured change control processes.
- Monitor and report on schedule, scope, budget, and quality performance.
- Escalate material risks and variances through agreed governance routes.
- Manage projects in line with contractual obligations.
- Monitor revenue, margin, and cost performance.
- Forecast financial outcomes and identify corrective actions where needed.
- Manage third-party vendors and integration partners.
- Ensure compliance with agreed commercial terms and service levels.
- Build strong, trusted relationships with customer executives and operational leads.
- Act as primary escalation point for project matters.
- Facilitate workshops, steering meetings, and executive updates.
- Manage stakeholder expectations and drive collaborative decision-making.
- Assess customer readiness and capability to support delivery and adoption.
- Risk, Quality & Governance
- Proactively identify, assess, and mitigate project risks.
- Ensure clinical safety and regulatory considerations are addressed.
- Conduct readiness assessments prior to major milestones (e.g., go-live).
- Ensure quality assurance processes are embedded throughout the lifecycle.
- Maintain compliance with internal PMO standards and audit requirements.
- Go-Live & Transition to Support
- Lead cutover planning and execution activities.
- Ensure training, testing, and operational readiness are achieved.
- Oversee formal milestone acceptance and sign-off.
- Execute structured handover to Service Management and Support teams.
- Ensure post-go-live stabilisation plans are in place.
- Produce project closure reports and lessons learned documentation.
- Contribute to improvements in delivery methodology and PMO practices.
- Support business development through input to proposals and discovery phases.
- Mentor junior project managers where appropriate.
Leadership & Accountability
- Takes full ownership of delivery outcomes.
- Leads with confidence, clarity, and integrity.
- Drives high performance within multi-disciplinary teams.
Strategic & Commercial Awareness
- Understands business impact and commercial drivers.
- Balances short-term delivery with long-term value realisation.
- Makes sound decisions with incomplete information.
Communication & Influence
- Communicates clearly at executive and operational levels.
- Facilitates complex discussions and drives consensus.
- Skilled in negotiation and conflict resolution.
Delivery Excellence
- Strong organisational skills with attention to detail.
- Maintains composure and effectiveness under pressure.
Adaptability & Learning Agility
- Thrives in dynamic, complex environments.
- Quickly absorbs new technical and operational concepts.
- Committed to professional and organisational improvement.
Skills & Experience
- Demonstrated full lifecycle project management experience.
- Experience working with NHS, government, public or private healthcare providers.
- Strong financial management and forecasting capability.
- Experience managing third-party vendors and system integrations.
- Experience leading cross-functional, geographically dispersed teams.
- Strong governance and reporting experience.
Highly Desirable
- Knowledge of Health Information Systems (HIS), EPR, or interoperability platforms.
- Understanding of clinical workflows and healthcare regulatory requirements.
- Experience within enterprise-level technical environments.
Education & Professional Qualifications
- Bachelor’s degree or equivalent professional experience.
- Minimum 5–10 years’ experience managing complex IT projects.
- Strong understanding of software implementation lifecycles.
Preferred
- Professional certification (PMP, PRINCE2, MSP, or equivalent).
- Agile / hybrid delivery certification (e.g., SAFe, Scrum, AgilePM).
- Proficiency in English (additional language skills advantageous).
Travel Requirements
Regular travel to customer sites across the UK is required. Extended stays (up to five nights per week) may be necessary depending on project phase.
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