Supervisor – Chelsea
We are looking for a full-time Supervisor for our flagship Chelsea store. The store is situated on the charming Pavilion Road, just off Sloane Square.
The ideal candidate will bring meticulous organisation, initiative, a good balance of independent spirit and teamwork, efficiency, profitability, drive and positivity to the business.
A day in the shop involves all sorts. This will include talking to customers, sharing product knowledge, demonstrating products, selling products, stock checking, processing deliveries of stationery ( the best bit ), restocking, cleaning, tidying, visual merchandising or answering the phone. Its varied, fast paced and fun.
We’re nothing without our people and our customers rave about our team. You’ll be joining a bunch of friendly, knowledgeable, passionate people, all with an outside interest in creation of some kind, from photography to songwriting. Everyone brings great chat to the shop floor because they’re genuinely excited about creation and probably a little bit obsessed with stationery. We are looking for someone with existing retail Supervisor experience, or someone with at least 2 years retail experience who is looking to take the next step. If this sounds like you then join our club!
Our aesthetic has earned us coverage by the likes of Wallpaper*, The Evening Standard, We Heart, Design Week, Cereal Magazine and Gestalten, so we hold ourselves to high standards of store maintenance.We love organisation and we keep our store immaculate.
This role would suit someone who is passionate about stationery, reliable and looking to pursue a career in retail. If you love working with people and enjoy being part of a small and hardworking team then please get in touch.
Papersmiths Perks
Staff discount
An extra day of holiday after 1 years service
A 3 tier stationery allowance to use in our shop annually up to £300
Free sweet treats when you hit store targets
A brand ambassador scheme to join our founder on buying trips
Duties Include
Store Management
Assisting Retail Operations Manager in training, motivating and managing our team
Assisting with recruiting new Papersmiths
Follow our existing systems and introduce changes to make them more efficient and enjoyable
Assisting Store Manager with holiday and absence management
Supporting Retail Operations Manager with day to day running of the store
Driving sales and meeting sales targets
Managing instore systems including our POS, Lightspeed
Ensuring the interior and exterior of the shop and stockroom are immaculate
Enlist the help of others when needed to fix problems quickly
Keeping stocked with necessary supplies
Prepping, updating, replenishing resources and task sheets
Customer service and making sales
Banking and sales reporting
Inventory Management
Processing deliveries
Supporting Retail Operations Manager with annual stock checks
Visual Merchandising
Take direction from our Head Office Team to create new displays
Direct the refreshing and maintenance of displays as necessary ( daily – weekly)
Assist with the installation of window displays
Skills Required
Supervisor experience : 1 year ( preferred )
Retail experience : 2 years ( mandatory )
Commercially minded
Customer centric with a positive attitude
Confidence to demonstrate products
Experience in sharing specialist knowledge with customers
Excellent communication skills
Visual merchandising skills
Able to work weekends and holidays as required
Job Type
This is a permanent, full-time role based at our store on Pavilion Road, Chelsea. SW1X 0AW. Start date April / May 2026
To apply, please send your CV and covering letter including your availability, to our Retail Operations Manager, Alli at jobs@papersmiths.co.uk. Good luck!
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