Help Desk Manager

Helpdesk Manager – Slough – £45,000 – £60,000pa

Hybrid Working: 1 day in Slough, 2 days in Chertsey and 2 days remote.

Standard hours – Monday to Friday

JNC are working with a growing organisation in Slough that are looking for a Helpdesk Manager to join the team. This role will manage a couple of support engineers and will involve travelling between Slough and Chertsey. Only candidates who can drive will be considered.

Responsibilities:

• Review 1st line helpdesk tickets.
• Support onsite 1st line team
• Help manage any mailbox migrations.
• Ensure Helpdesk ticked queue is being updated regularly.
• Ensure Call logging software is being used and updated properly.
• Maintain up to date stocklist.
• Prepare reports on stats and KPIs

In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business.

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