Customer Account Manager

Customer Account Manager Bromsgrove- full time office based no hybrid working£28,000 per annum Are you a relationship-focused Account Manager who thrives on delivering exceptional service and growing existing client partnerships? We’re recruiting for an exciting opportunity to join a dynamic and growing business, where you’ll play a key role in managing and developing established B2B accounts. As a Customer Account Manager, you’ll be responsible for nurturing and expanding relationships within an existing customer base. Acting as the main point of contact, you’ll ensure clients receive a seamless, high-quality experience while identifying opportunities to strengthen and grow each account. Customer Account Manager Key ResponsibilitiesAccount Management & Client RelationshipsManage and develop a portfolio of existing B2B accountsBuild strong, long-term relationships with key decision-makersAct as the primary point of contact for all client needs and queriesConduct regular account reviews to ensure satisfaction and identify growth opportunitiesCustomer Experience & OperationsOversee the full customer journey, ensuring a smooth and efficient experienceEnsure accurate and timely handling of orders, returns, and queriesWork closely with internal teams to ensure client expectations are metMonitor service levels and continuously look for ways to enhance the customer experienceRespond promptly to customer enquiries via email and internal systemsMaintain clear and consistent communication with both clients and internal stakeholdersCollaborate with cross-functional teams to deliver the best possible outcomes for customersThe successful Customer Account Manager will have the At least 3 years’ experience in customer services, account management or a similar client-facing roleStrong relationship-building and communication skillsA proactive, solutions-focused approachAbility to manage multiple accounts and priorities effectivelyComfortable working collaboratively across different teamsWhy Apply?Opportunity to focus on building and growing existing client relationshipsJoin a supportive and collaborative team environmentPlay a key role in delivering an outstanding customer experienceIf you’re passionate about client relationships and delivering value to existing customers, this could be the perfect next step in your career. There is no cold calling its all existing customers so no commission on this role but if you are a relationship builder this role will be just for you. Please click APPLY with your updated CV and I will be in touch soon….