General Manager - Venue, LIPTON MEDIA

Overview

London-based leading members venue seeks a highly accomplished, results-driven General Manager to lead the launch and day-to-day operations of their brand-new event venue venture. The space is a versatile, multi-experiential venue designed as an intimate, up-market 350-capacity setting, hosting a range of curated events each week and premium spaces bookable by Exhibition and Conference organisers for VIP or hospitality elements. It will also provide exclusive hospitality experiences for live events across the wider estate. The venue will feature a tiered membership model with benefits including private dining and premium food and beverage packages; members can purchase tickets for theatre performances, music events, and other live entertainment across the estate.

General Manager – High End Venue
£110,000 - £125,000 Base + 20% Bonus
London

Job Purpose: We are seeking an exceptional General Manager to lead the launch and day-to-day operations of the premium lounge and play an intrinsic role in programming the curated events content. The General Manager will be the face and driving force behind the lounge’s success — creating an unmatched experience for both day-to-day customers and hospitality members, owning the P&L as a standalone business, and building a vibrant and engaged community of customers and members. This is a unique opportunity to shape one of London’s most exciting new venues from the ground up. Reporting to the Chief Operating Officer, you will be responsible for strategic leadership, operational excellence, membership growth and retention, event curation, and world-class service delivery.

Responsibilities:

• Lead the launch and ongoing operations of a high-end event venue and lounge.
• Oversee strategic leadership, operational excellence, and P&L ownership.
• Curate events and programming content in collaboration with internal teams and external partners.
• Drive membership growth, retention, and benefit programming.
• Manage front-of-house service delivery, F&B operations, and high-end procurement.
• Foster a world-class customer experience and memorable member journeys.
• Maintain flexibility to work evenings, weekends, and events as required.

Qualifications / Person specification:

• Understanding of London’s hospitality trends, entertainment industry, and membership scenes.
• Dynamic, modern hospitality leadership with a proven track record in high-end F&B, luxury hospitality, or lifestyle venues.
• Experience in event curation, entertainment programming, and community engagement.
• Commercially astute with demonstrable experience managing a P&L.
• Deep understanding of membership acquisition, retention strategies, and benefit programming.
• Experience running F&B operations, front-of-house service delivery, and high-end procurement.
• Passionate about world-class customer service and creating memorable member experiences.
• Able to work at pace with flexibility across evenings, weekends, and events.
• Excellent relationship-building skills, capable of navigating high-profile environments with discretion and flair.
• Strategic thinker who thrives in a creative, entrepreneurial, and collaborative environment.

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