General Manager

General Manager

Star Pins Liverpool School Lane

Responsibilities

• Ensure we are delivering the best gaming experience for our guests on every visit.
• Creating and delivering quarterly business plans.
• Leading by example through training, coaching and developing a winning team.
• Managing a P&L to meet financial targets and expectations.
• Ensuring the business is managed correctly to achieve Quarterly and Yearly Bonus.
• Managing the Safety, Security and licensing aspects of the business.
• Managing our guest experience platform to improve service and standards.
• Maintain a fun and engaging culture using our Brand Standards and Company Ethos.
• Monthly reviews with all your team members encouraging their growth and development.
• Ensuring service standards and duty management are upheld throughout operating hours.
• Be an industry expert in all areas of duty management.

Qualifications

• Passionate attitude.
• Loves to be professional playful.
• Always gives good energy.
• Strong team motivation and leadership skills.
• Displays a good work ethic and shares knowledge.
• Confidently creates positive team culture and reinforcement.
• Works autonomously and utilizes resources where available.

Benefits

• Very competitive salary.
• Achievable bonus scheme.
• Tips & service charge shared equally amongst the whole team.
• 50% off food & drink & free gaming.
• Regular team incentives with rewards including paid trips abroad.
• Two staff socials throughout the year.
• Employee Assistance Program with free counselling services.
• Further development opportunities within the company growth.
• Development courses including leadership, mental health awareness, first aid and personal licences.
• Access to Rewards Gateway, offering discounts at 100s of retailers.
• Holiday allowance increasing each year with length of service.
• Cycle2Work Scheme.
• SmartTech – buy tech from Currys and spread the cost interest free.
• Full access to your Tips & Service Charge weekly through TiPJAR.

Job Specifics

• 45‑hour working week across 5 shifts.
• Availability to work weekends and public holidays.
• Reliable commute to work.
• Managing a large team of up to 50 staff members.
• Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager.
• Liaising with all departments of the Professionals At Play business including marketing, sales, finance, operations and maintenance.

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