Overview
Flat Iron Square, London Bridge. 19 screens. 16 beers on tap. 780-capacity events. London's premier sports and social destination. There’s nowhere quite like Flat Iron Square. Built under the railway arches at the heart of London Bridge, it's London's iconic live sports and entertainment destination, and it's built for big moments. Nineteen screens. Sixteen beers on tap. Street food curated by Michelin-starred chefs: Opa - Greek souvlaki, Flock - buttermilk fried chicken, Dough - Neapolitan pizza. A Taproom. A beer garden with heaters for year-round trading. Private hire for up to 420 guests. “Speed Quizzing”, Oktoberfest, Six Nations, the FIFA World Cup, seasonal takeovers, and weekly DJs. This is hospitality at scale, done with character. Reimagined for 2025 with an upgraded garden, a refreshed food kiosk lineup, and a bigger events programme than ever, Flat Iron Square is at an exciting point in its story, and we need a General Manager ready to own it. This isn't a role for someone who wants a quiet life. It's a role for a high-calibre operator who thrives under the lights, loves the energy of sport and entertainment, and knows how to turn big trading moments into standout guest experiences and serious commercial results.
The Role
You will take full ownership of Flat Iron Square with a focus on performance, people, guest experience, and commercial delivery across wet-led trade, five independent food traders, a full events calendar, and private hire up to exclusive whole-venue takeovers. This is a high-visibility, hands-on role with real scale and real accountability. You'll lead from the front and set the standard that every shift is measured against.
In Your First 12 Months, You'll
Deliver Revenue Ahead of Plan
- Drive revenue across 16 taps, a full cocktail and wine programme, five food traders, private hire, and every major sporting and cultural moment the venue trades around by leading your team to upsell with confidence at every opportunity.
- Build and execute detailed trading plans for peak occasions including the 2026 World Cup, Oktoberfest, and seasonal takeovers by squeezing every pound of potential from each.
- Know your numbers in real time - wet vs food mix, hourly revenue, event performance, and act within the same trading period, not the next morning.
- Work closely with the central marketing and events teams to develop and deliver corporate packages, brand partnerships, premium group sports experiences, and bespoke seasonal activations.
Build EBITDA Discipline
- Own the full site P&L and deliver EBITDA at or above target, every month, every quarter, without exception by deploying labour intelligently, a strong GP management by controlling waste and disciplined stock processes.
- Hold all five food operators commercially accountable: footfall conversion, quality consistency, and their contribution to the overall guest experience and margin.
- Manage operating expenditure with the same discipline you apply to revenue - every cost is a conscious decision, not a default.
- Produce insightful weekly and monthly P&L commentary; know the story behind every line before anyone asks.
Create A Standout Guest Experience
- Set and hold the guest experience standard across every space including the Taproom, bars, beer garden, courtyard, and food trader areas, without exception to ensure Flat Iron Square crackles with energy on a match day and feels genuinely welcoming on quieter afternoons and where the atmosphere is part of the product.
- Make major event days feel effortless to the guest with flawless logistics, an energised team, every screen live, and every detail right by building pre-service rituals and operational checklists that make brilliant experiences repeatable, not accidental.
- Monitor guest feedback in real time by owning complaints personally, closing the loop the same day, and turn every recovery into a loyalty win.
- Sweat the details so guests feel without consciously noticing. Screen quality, sound levels, queue management, beer garden temperature, flow between spaces, it all counts.
Build And Lead a High-Performing Team
- Recruit with intention: hire for energy, attitude and character. Onboard with conviction: Prepare the team for the venue by demonstrating and upholding the standards. Flat Iron Square has a personality, and your team should match it.
- Lead with visibility and pace where you are on the floor, in the moment, and your team knows exactly what great looks like because they see it from you.
- Build a high-accountability culture where ownership is the norm and where people step up because they want to, because the expectation is clear and the support is tangible by coaching performance in the moment, giving honest, specific, timely feedback and making it land.
- Retain your best people by making Flat Iron Square a place where careers are built, by identifying your next wave of leaders early, investing in them properly, and building genuine succession into the management structure.
Own Food & Operational Performance
- Oversee all food operations across the site's five independent traders, ensuring a joined-up, high-quality guest experience by managing the food operations with confidence by upholding clear expectations, regular commercial reviews, and zero tolerance for inconsistency on quality or delivery.
- Maintain exceptional compliance across licensing, EHO, H&S, security, and DPS responsibilities to always be audit-ready, never reactive.
- Keep the physical venue including arches, Taproom, beer garden, and courtyard, immaculately maintained and always presenting at the level guests expect from London Bridge's most talked-about destination.
- Build and own the operational playbook: opening standards, service delivery across all spaces, closing procedures, event-day run sheets, nothing is left to habit or guesswork.
What You Bring
- Proven experience as a General Manager in a high-volume, fast-paced hospitality venue meaning you've run something complex before and done it well.
- A background in premium pubs, sports bars, large format bars, or multi-revenue entertainment venues - you understand this world.
- Strong commercial instincts and full P&L ownership. You know how to make a venue perform and you've got the results to prove it.
- A visible, energetic leadership presence with clear standards because you live them on the floor, not from behind a laptop.
- Experience managing multiple revenue streams, food operators, events operations and stakeholders simultaneously, without dropping a ball.
- A genuine love for sport, entertainment, and occasion-led hospitality where Flat Iron Square is a passion project as much as a job.
- Operational rigour: tight on compliance, detail-obsessed, and completely calm under the pressure of a full capacity World Cup final.
- The ability to read a room, a P&L, and people and to be able to respond to all three with intelligence, speed and confidence.
The Package
- Top of market salary plus service charge for the right individual, reflecting the ambition and scale of the role.
- Day one access to the Culinary Collective People Hub including discounts, wellbeing support, and team recognition.
- 50% off food and drink across all Culinary Collective sites, for you and 5 guests.
- Real career development within a growing, ambitious multi-site hospitality group.
- The chance to lead one of London's most talked-about venues at exactly the right moment in its next chapter.
Sound Like You?
Flat Iron Square has the screens, the taps, the food, the beer garden, the events calendar, and the location. What it needs is a GM with the edge to match all of that, someone who brings commercial intelligence, operational discipline, and genuine hospitality passion to every single shift. If that sounds like you, we'd love to hear from you.
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