General Manager - Twickenham
General Manager - Harlequins FC, Twickenham | Full-Time / Permanent
Up to 70,000 + bonus and excellent benefits including healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life assurance, and more.
We are looking for next General Manager at Harlequins FC. This is an exciting opportunity to play an integral role in delivering a world class food and beverage service for one of the most famous and prestigious rugby clubs in the world.
This is the chance to make your mark as a leader in stadium hospitality. Harlequins is known for its bold identity, thrilling matchday atmosphere, and deep connection with its supporters.
If you're a passionate foodie with strong leadership skills, a people-first mindset, and the vision to ensure we deliver a high-quality and innovative hospitality offering, then we want to hear from you.
General Manager - The role
- Own the day to day delivery of guest-first, consistent, high quality food and service across all areas of the stadium.
- Work closely with Harlequins FC and the Operations Director to define hospitality strategy with clear objectives and outcomes, align on priorities, and deliver a shared vision for the stadium's F&B experience
- Ensure Harlequins remains at forefront of stadium hospitality – Monitor competitor activity, industry trends, and supporter expectations
- Lead a strong health and safety culture, ensuring full compliance with all policies and regulations.
- Maintain Levy's standards across excellent food quality, presentation, staffing, and service delivery.
- Work with Compass procurement and third party suppliers to ensure quality, value, and operational efficiency.
- Design a flexible staffing model that supports matchdays, events, and extended operating hours.
- Lead and support capex, innovation, and infrastructure projects in partnership with the club, Levy stakeholders, and contractors.
- Build a positive, energetic, and hospitality driven culture aligned with Harlequin's values.
What we're looking for
- Senior F&B leadership experience within stadiums, arenas, large venues, or high volume hospitality across a diverse portfolio of outlets and operational functions.
- Strong presence and confidence when engaging with senior stakeholders, clients, and partners.
- Passionate about people, team development, and building a positive culture.
- Experience leading change programmes and delivering innovation.
- Experience working closely with a client organisation.
- Strong commercial acumen with previous P&L accountability.
- Energy, charisma, and confidence.
- The ability to switch seamlessly between leadership and hands on teamwork.
- A structured, organised, and adaptable approach.
- A calm nature and ability to work under pressure with resilience in the face of unexpected challenges.
What you'll get in return
- Competitive salary with bonus and full company benefits
- 27 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
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